topic Re: Home phone number in Full Fibre

Home phone number

dougan1963 — Wed, 31 Dec 2025 07:17:32 GMT

I am now out of contract with my Fibre 65 package. Been looking at 150 full fibre, am I correct in assuming that I cannot keep my landline number? I thought you could keep it on full fibre if you wanted to?

Thanks

Re: Home phone number

Philile-TT — Wed, 31 Dec 2025 07:35:13 GMT

@dougan1963 you can still keep your number if you sign up to the VOIP plan.

Re: Home phone number

dougan1963 — Wed, 31 Dec 2025 07:39:28 GMT

Thanks for your prompt reply.

Does this option make it more expensive?

There is no option to do this via upgrading to full fibre in my account

Re: Home phone number

Philile-TT — Wed, 31 Dec 2025 07:48:02 GMT

No, not really. You can contact the loyalty team using the number 03451720088 during these hours: Monday to Friday: 9am - 7pm | Saturday: 9am - 6pm.

Re: Home phone number

fr8ys — Wed, 31 Dec 2025 09:13:01 GMT

@dougan1963 I think you will find there is a £2 monthly charge for the phone.

As @Philile-TT says, you should phone to discuss with the Loyalty / Better value Team for the nest deal.

Be sure to say you want voip and to retain your existing number otherwise it may prove difficult to add later.

Re: Home phone number

Philile-TT — Wed, 31 Dec 2025 09:17:44 GMT

@fr8ys thank you.

Re: Home phone number

Billx — Wed, 31 Dec 2025 13:20:08 GMT

@fr8ys

This thing of '£2 monthly charge for the VOIP phone' added to a Full Fibre package,

seems to be hidden in mist, during the call to the Loyalty Team.

It is nowhere stated as such, and does not appear as a separate charge after agreement to a new package.

Re: Home phone number

fr8ys — Wed, 31 Dec 2025 13:46:47 GMT

@Billx I suggest you read this page.

Yes you might get it cheaper if you phone, which is why we refer customers to the loyalty / better value team.

https://www.talktalk.co.uk/call-plans

Re: Home phone number

Gliwmaeden2 — Wed, 31 Dec 2025 14:19:54 GMT

It comes under Phone & Broadband FAQs, @Billx, not under the VOIP information area:

Re: Home phone number

amahle-TT — Wed, 31 Dec 2025 14:21:18 GMT

Thank you @Gliwmaeden2!

Re: Home phone number

ferguson — Wed, 31 Dec 2025 16:35:48 GMT

The question appears to be completely answered, so I am closing the thread to prevent any further pointless posts.