topic Deals for existing customers?? in Full Fibre

topic Deals for existing customers?? in Full Fibre https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141159#M42573 <P>I am looking for a deal as an existing customer.</P><P>So, I go to the highlighted 'Deals for existing customers', at,<BR /><A href="https://www.talktalk.co.uk/broadband/deals-existing-customer" target="_blank" rel="noopener">https://www.talktalk.co.uk/broadband/deals-existing-customer</A></P><P> </P><P>There is the usual choice, New customer/Existing customer.<BR />So, I leave it selected at 'Existing customer'</P><P> </P><P>At the top of the page it says:</P><P>---</P><P><FONT size="5"><STRONG>Deals for existing customers</STRONG></FONT></P><DIV class=""><DIV class=""><P class="">Upgrading’s easy. Log in to My Account to see your latest offers – tailor-made for existing customers.</P><P class="">---</P><P class="">Below, it says:</P><P class=""><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Looking-for-a-new-deal_2025-12-31.png" style="width: 999px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/76375i797068D2E06564E7/image-size/large/is-moderation-mode/true?v=v2&px=999" role="button" title="Looking-for-a-new-deal_2025-12-31.png" alt="Looking-for-a-new-deal_2025-12-31.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Looking-for-a-new-deal_2025-12-31.png</span></span></P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class="">Now, we all know what happens, when we Log into MyAccount and then goto 'MyOffers & Upgrades'. Gliwmaeden2 often points this out.</P><P class=""> </P><P class="">So the question arises. How do I get a Full Fibre upgrade deal?</P><P class="">Not to upgrade to VOIP. I already have that. But to upgrade to a slightly faster package.</P><P class=""> </P><P class="">I also know that it can be negotiated with the Loyalty Team, via 0345 172 0088</P><P class="">But, I am asking, can I use the New customer procedure instead of the Exising customer one, to achieve this.</P><DIV class=""><P> </P><P>I am asking the staff. The others are not welcome.</P><P> </P><P> </P></DIV><P class=""> </P></DIV></DIV> Wed, 31 Dec 2025 23:00:09 GMT Billx 2025-12-31T23:00:09Z Deals for existing customers?? https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141159#M42573 <P>I am looking for a deal as an existing customer.</P><P>So, I go to the highlighted 'Deals for existing customers', at,<BR /><A href="https://www.talktalk.co.uk/broadband/deals-existing-customer" target="_blank" rel="noopener">https://www.talktalk.co.uk/broadband/deals-existing-customer</A></P><P> </P><P>There is the usual choice, New customer/Existing customer.<BR />So, I leave it selected at 'Existing customer'</P><P> </P><P>At the top of the page it says:</P><P>---</P><P><FONT size="5"><STRONG>Deals for existing customers</STRONG></FONT></P><DIV class=""><DIV class=""><P class="">Upgrading’s easy. Log in to My Account to see your latest offers – tailor-made for existing customers.</P><P class="">---</P><P class="">Below, it says:</P><P class=""><span class="lia-inline-image-display-wrapper lia-image-align-left" image-alt="Looking-for-a-new-deal_2025-12-31.png" style="width: 999px;"><img src="https://community.talktalk.co.uk/t5/image/serverpage/image-id/76375i797068D2E06564E7/image-size/large/is-moderation-mode/true?v=v2&px=999" role="button" title="Looking-for-a-new-deal_2025-12-31.png" alt="Looking-for-a-new-deal_2025-12-31.png" /><span class="lia-inline-image-caption" onclick="event.preventDefault();">Looking-for-a-new-deal_2025-12-31.png</span></span></P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class=""> </P><P class="">Now, we all know what happens, when we Log into MyAccount and then goto 'MyOffers & Upgrades'. Gliwmaeden2 often points this out.</P><P class=""> </P><P class="">So the question arises. How do I get a Full Fibre upgrade deal?</P><P class="">Not to upgrade to VOIP. I already have that. But to upgrade to a slightly faster package.</P><P class=""> </P><P class="">I also know that it can be negotiated with the Loyalty Team, via 0345 172 0088</P><P class="">But, I am asking, can I use the New customer procedure instead of the Exising customer one, to achieve this.</P><DIV class=""><P> </P><P>I am asking the staff. The others are not welcome.</P><P> </P><P> </P></DIV><P class=""> </P></DIV></DIV> Wed, 31 Dec 2025 23:00:09 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141159#M42573 Billx 2025-12-31T23:00:09Z Re: Deals for existing customers?? https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141163#M42574 <P>No. You're welcome. Happy New Year!  <span class="lia-unicode-emoji" title=":slightly_smiling_face:">🙂</span></P> Thu, 01 Jan 2026 00:32:57 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141163#M42574 ferguson 2026-01-01T00:32:57Z Re: Deals for existing customers?? https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141164#M42575 <P>Happy New year to you, Ferguson. Thanks.</P> Thu, 01 Jan 2026 01:10:59 GMT https://community.talktalk.co.uk/t5/Full-Fibre/Deals-for-existing-customers/m-p/3141164#M42575 Billx 2026-01-01T01:10:59Z