topic No Internet - Can't get through to support in Full Fibre

No Internet - Can't get through to support

dub_dee — Thu, 15 Jan 2026 18:52:11 GMT

I've had no internet all day, originally they said wouldn't help because I'm using my own router. I've now got the TalkTalk router plugged in and still not internet. It's got a solid orange light which I've read is a fault with a line.

Is there anything that can be done to escalte this?

Thanks

Re: No Internet - Can't get through to support

ferguson — Thu, 15 Jan 2026 19:07:26 GMT

Sadly not here I'm afraid. The phonelines will be closed now, but Live chat is available until 9:00pm.

Re: No Internet - Can't get through to support

Mandisa-TT — Fri, 16 Jan 2026 07:05:21 GMT

Hi @dub_dee I'm sorry to hear this, I will be able to look into this for you, please confirm if you are at home.