topic Re: New router in Full Fibre

New router

Rossco71 — Mon, 26 Jan 2026 22:12:44 GMT

Just received a new router in the post, unsure why, anything to do with VOIP maybe? Is there any reason why I would be receiving an upgrade? Not received any emails about this?

Re: New router

fr8ys — Mon, 26 Jan 2026 22:43:30 GMT

Are you moving to full fibre with VOIP?

If so this is the router of choice now.

Ful fibre help is not available on the forum so you will need to phone the full fibre team to find out the current state of your connection.

Re: New router

amahle-TT — Tue, 27 Jan 2026 07:03:10 GMT

Thank you @fr8ys.

Re: New router

mandisa1-TT — Thu, 29 Jan 2026 11:50:44 GMT

Hi there @Rossco71 After investigating your account I can confirm a new WIFI Hub 3 VoIP router was ordered and sent to you, however full details and the reason why it was sent are not available on my end. Please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will assist you further