topic Re: No Voicemail notification on Digital Voice in Full Fibre

No Voicemail notification on Digital Voice

JohnIsard — Tue, 20 Jan 2026 14:57:09 GMT

Since converting to Full Fibre with Digital Voice, I can still receive Voicemails (on my former landline number). However there is no Notification Tone to warn me of unanswered Voicemails like there was on the analogue service. (The analogue service provided an intermittent dial tone under these circumstances.)

Re: No Voicemail notification on Digital Voice

Thabile-TT — Tue, 20 Jan 2026 15:06:14 GMT

Hi there @JohnIsard I will need you to contact our full fiber team so they can have this looked into for you. Please use the details below to get in touch with them.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: No Voicemail notification on Digital Voice

daves01 — Tue, 27 Jan 2026 13:41:48 GMT

I reported this fault back in May 2025 - a power-down reset cured the fault for a while but then it soon came back. Now I just live with it!

No indication of voicemail messages

Re: No Voicemail notification on Digital Voice

Thabile-TT — Tue, 27 Jan 2026 13:50:27 GMT

Hi there @daves01 we are here to help. please start your own thread so that we can look into this for you. If you are on Full Fibre please you can use these details to speak to Full Fibre department.

Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: No Voicemail notification on Digital Voice

JohnIsard — Sat, 31 Jan 2026 00:21:50 GMT

After many transfers, I finally spoke to a technician who understood this problem. Apparently those users with the TalkTalk VoIP app on their smart phone will continue to receive the intermittent dial tone to notify pending unanswered Voice Mails.

However analogue cordless Base Stations plugged into the WiFi Hub will not receive this notification and there is no prospect of this changing.

Re: No Voicemail notification on Digital Voice

Philile-TT — Mon, 02 Feb 2026 07:03:12 GMT

@JohnIsard just to confirm you have now been assisted with your query?

Re: No Voicemail notification on Digital Voice

JohnIsard — Mon, 02 Feb 2026 17:09:12 GMT

Yes thanks. As per my last message.

Re: No Voicemail notification on Digital Voice

siphosethu-TT — Tue, 03 Feb 2026 07:01:56 GMT

I'm glad you've gotten the help you need, is there anything else I can do for you?