topic Re: talktalk renewal in Full Fibre

talktalk renewal

misty0001 — Fri, 23 Jan 2026 14:25:39 GMT

After I gave my 30 day notice on December 29th 2025, my leaving date should be 28th January 2026. For past few weeks I have rang in, live messaged and still the best offer is £53@month for 900mb bb, unlimited void calls and international max. Competitors can do it for around £35-£40. Been a customer for over 10 years and when I had my last contract was paying around the £40-£45 Mark. I spoke to a manager and said they would call me back with a better offer and I not need to worry. Today they rang and said as it's only a week left, they can't offer me anything better than the £53 as no offers can be shown as I will be disconnected next week unless I take that offer!!! Package can't be changed neither, so can't reverse the cancellation. I feel very let down by spending over 20hours trying to sort all this.

Re: talktalk renewal

Thabile-TT — Fri, 23 Jan 2026 14:30:49 GMT

Hi there @misty0001 I'm sorry for any confusion regarding this, I will look into this for you.

Re: talktalk renewal

misty0001 — Fri, 23 Jan 2026 14:42:27 GMT

Thank you.

Re: talktalk renewal

Thabile-TT — Fri, 23 Jan 2026 14:46:20 GMT

@misty0001 you are welcome I'm looking at your account as we speak, please allow me just a few minutes I get back to you.

Re: talktalk renewal

misty0001 — Fri, 23 Jan 2026 14:48:34 GMT

Thank you. I want to keep all the services I'm currently on, max international/unlimited calls, fiber 900 etc. Price is the most important factor and be able to renew! Otherwise I am being pushed to go to a competitor!!

Re: talktalk renewal

Thabile-TT — Fri, 23 Jan 2026 14:53:02 GMT

@misty0001 I have looked at your account, I can confirm that there is no longer an option to cancel the cease that was requested my apologies for this however rest assured I can also confirm that there is an open complaint regarding all this and the complaints department is going to contact you and discuss a way forward. I will ensure to update the complaint so they will know you are looking forward to a resolution.

Re: talktalk renewal

misty0001 — Fri, 23 Jan 2026 15:51:05 GMT

I really can't beleive that in this day and age this problem can arise! Especially that I wanted to keep my landline number I have had for past decades!! The option I got told is to let it run out and get a new contract!! So not only will I lose my number, I will have a total loss of service!! If they had only retracted the cease the other day, I wouldn't be in this predicament, I even said on live chat the other day to do so, hence why I am absolutely disgusted by this situation.

Re: talktalk renewal

Thabile-TT — Fri, 23 Jan 2026 16:03:02 GMT

@misty0001 I sincerely apologies for the inconvenience caused. I understand that it must not be easy dealing with all this possible change especially losing the number. I will update the complaint so that this can be further looked into by the complaint department.

Re: talktalk renewal

Gliwmaeden2 — Fri, 23 Jan 2026 16:17:49 GMT

@misty0001, usually, when switching companies, you need to specify that you want to keep your phone number

As long as you did this when trying to fix up with another company, you'll be fine.

Or did you simply give Talktalk 30 days' notice, with nothing set up elsewhere?

Not entirely clear in your thread, but the one touch switch mechanism is meant to make changing providers easier these days.

Needing a little clarification for forum readers!

Re: talktalk renewal

Thabile-TT — Fri, 23 Jan 2026 16:18:40 GMT

thanks for support @Gliwmaeden2

Re: talktalk renewal

misty0001 — Thu, 29 Jan 2026 19:49:58 GMT

Gave my 30 days to stop price going upto £90 @Month!! I said I will check around elsewhere as wanted to keep my number. I said I would retract if I couldn't find a better deal, called them at day 20 only to be told cannot retract cancellation!! I thought I had 30 days!!!! Worst I now been told £61@month for same package!! Just absolutely and absolutely disheartened by it all. Two decades of being a customer, treated like an idiot!

Re: talktalk renewal

siphosethu-TT — Fri, 30 Jan 2026 07:02:17 GMT

Hi there @misty0001, I'm sorry you feel that way. Have you tried consulting with our loyalty team?

Re: talktalk renewal

Gliwmaeden2 — Fri, 30 Jan 2026 07:14:19 GMT

@siphosethu-TT, @misty0001 has an ongoing complaint with the Complaints department.

They will already have dealt with the Loyalty team in trying to set up a new deal.

@misty0001, while Talktalk asks for 30 days' notice, when you get too close to the end of that period it can be too late to actually stop the cease order.

Re: talktalk renewal

siphosethu-TT — Fri, 30 Jan 2026 07:19:46 GMT

Thank you @Gliwmaeden2, I've just checked the account, and it seems the account is already disconnected. I'll need misty0001 to contact our order management team as they might have more information on how you can go about the issue as the account is already disconnected.

Re: talktalk renewal

siphosethu-TT — Fri, 30 Jan 2026 07:20:32 GMT

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: talktalk renewal

misty0001 — Fri, 30 Jan 2026 13:14:14 GMT

The best they can do is a new contract, same package I was on but can't use my eero 6, have to have their new hub 3 all for £64 a month!! So basically alot more than I originally wanted! It's like going around in a circle. I'm yet to hear from anyone today, I was told last night someone will call at 10am, if they don't then the manager will check back at 1030am and deal with it personally. This is exactly what I'm getting, nothing!!

Re: talktalk renewal

amahle-TT — Fri, 30 Jan 2026 13:23:59 GMT

We do apologize for any inconvenience caused, kindly do call in for better deals and discounts.

Re: talktalk renewal

misty0001 — Wed, 11 Feb 2026 21:26:38 GMT

I had my refund of £69 processed, but noticed £90.31 taken on 29th even though I had been disconnected and advance payment!! They saying for services from 23rd but I'm disconnected on 21st absolute shambles! Worse i need this money to pay new provider, I currently have no internet at home!

Re: talktalk renewal

Gliwmaeden2 — Wed, 11 Feb 2026 21:47:28 GMT

They'll be charging for the full month - are you referring to 21st January re the disconnection?

It was probably too close to your billing cycle date to stop a bill being generated for the coming month, @misty0001.

Your original 30 day notice period was to the 28th January. There should be another "bill" next month which should refund the pro rata amount for unused days (so any days after 28th) and probably another the next month for £0.00.

Any money refunded should be claimed back via your My Account to your bank account. You need to request this in My Account.

See here, re final billing. It's rather complicated, but staff should be able to check that it's being managed correctly:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Check_my_bills_and_usage/Your_final_bill

Don't forget that you may need to return equipment to Talktalk too.

Re: talktalk renewal

Mandisa-TT — Thu, 12 Feb 2026 07:01:15 GMT

Hi @misty0001 I will look into this for you.