topic Cannot change CORRESPONDENCE address on onlineaccount- in Full Fibre

Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 16:25:12 GMT

Cannot proceed with full-fibre, as CORRESPONDENCE email address on account is wrong, an old Wanadoo one, TalkTalk passed on to I.T.

Current email is a Talktalk one.

Seems to be no way of changing it?

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Mandisa-TT — Fri, 13 Feb 2026 16:24:15 GMT

Hi @StevieG63 I will be able to assist you with your query.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Mandisa-TT — Fri, 13 Feb 2026 16:27:38 GMT

Just a quick note to let you know that I’ve removed your email address from your public post. This is to protect your security and privacy, as we strongly advise against sharing any personal information on the Community forum.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 16:28:46 GMT

Many thanks, Mandisa!

Wondered if anyone else has had similar issues.

Had another look at my account, but unable to change it - so frustrating!

Hopefully the I.T. specials team will sort it!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Mandisa-TT — Fri, 13 Feb 2026 16:30:44 GMT

Not a problem, I have accessed your account, and I do see that an escalated has been created on your account to have this updated for you.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 16:33:50 GMT

Thank you!

Sure it will be sorted!

Hopefully this does not happen too much, we just want an easy life!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Mandisa-TT — Fri, 13 Feb 2026 16:36:36 GMT

Absolutely — we all want things to run smoothly! 😊
These issues don’t happen often, but when they do, we make sure they’re sorted as quickly as possible.

They’ll update your correspondence email address for you, and once that’s completed, you’ll be able to continue with your Full Fibre order without any issues.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Mandisa-TT — Fri, 13 Feb 2026 16:41:02 GMT

I will be more than happy to also check on my end if I will be able to update the details for you. Please send a private message with the email address that you want updated or you can put the email address on your profile under private note.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 16:54:00 GMT

How do I send a private message?

Sorry I do not use forums that much!!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 17:07:05 GMT

I'm going out now for tea, will check on this later - thanks so far any way!

Steve

Re: Cannot change CORRESPONDENCE address on onlineaccount-

fr8ys — Fri, 13 Feb 2026 18:48:13 GMT

@StevieG63 I think you will now find support staff have left for the day and won't be back until Monday to be able to help you.

Phones and chat are available tomorrow if you wish to progress before Monday.

Try phoning 0345 172 0088

If you wish to chat online, there is a link on this page together with details of opening hours

https://community.talktalk.co.uk/t5/articles/our-live-chat-team/ta-p/2230529

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Fri, 13 Feb 2026 18:51:24 GMT

Many thanks!

My case has been "escalated" and I'm sure they will sort it out soon.

Such a simple thing that's wrong, and sadly they cannot complete my upgrade!

Have a nice weekend!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Philile-TT — Mon, 16 Feb 2026 07:01:10 GMT

@StevieG63 please update us when they have gotten back to you.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Mon, 16 Feb 2026 09:52:57 GMT

Hi, Philile.

Yes, will do!

Thanks!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Philile-TT — Mon, 16 Feb 2026 09:53:31 GMT

Thank you.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Tue, 17 Feb 2026 10:17:50 GMT

Hi, Phili,

Checked my online account again y'day: just no way of changing the incorrect "Correspondence address" email.

Yet my TALKTALK email address is correct!

Not had any news as yet that it's been changed.

It may take a few days, I suppose?

Very frustrating, as I just want to confirm my full-fibre-65 order!

Thanks.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Philile-TT — Tue, 17 Feb 2026 10:18:56 GMT

Hi @StevieG63 I will look into this for you. I need to look into your account and further assist.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Tue, 17 Feb 2026 10:20:48 GMT

Many thanks, I appreciate this!

Re: Cannot change CORRESPONDENCE address on onlineaccount-

Philile-TT — Tue, 17 Feb 2026 10:25:56 GMT

@StevieG63 the escalations team has not yet looked into your query hence no changes made. And also, I have had a look into the email address, you cannot set the TalkTalk email address due to that the system does not allow TalkTalk domains to be the MyAccount username anymore so in this situation you will be asked to provide a third party email address to be set as a default email, remember you will still have access to your TalkTalk emails it is just that your correspondences will be sent to the third party emails.

Re: Cannot change CORRESPONDENCE address on onlineaccount-

StevieG63 — Tue, 17 Feb 2026 10:29:07 GMT

OK, thanks!

Keep you posted!