topic Re: Upgrading to Full Fibre in Full Fibre

Upgrading to Full Fibre

Isendel — Mon, 16 Feb 2026 16:52:27 GMT

Area has had full fibre installed - but not by Openreach.

I have checked that I can upgrade to FF with TalkTalk - BUT I need to cancel my contract and start a new one. This means that my email addresses will die, because it will be a new contract and not a migration. (I currently have BB and phone + TTTV - not worried about carrying phone over).

I don't understand why moving between backbone providers would cause this issue - please can someone explain ?

Re: Upgrading to Full Fibre

Philile-TT — Mon, 16 Feb 2026 16:55:36 GMT

Upgrade does not mean you will start a new account with a new account number.

Re: Upgrading to Full Fibre

Philile-TT — Mon, 16 Feb 2026 16:56:46 GMT

@Isendel Yes upgrades mean that your contract will be renewed but you will not lose your email.

Re: Upgrading to Full Fibre

Isendel — Mon, 16 Feb 2026 19:25:35 GMT

Unfortunately the option to upgrade has not yet appeared on my account, even though it is a new account option, and the fibre has been in place since September last year. (other non TT customers have already migrated).

Re: Upgrading to Full Fibre

Gliwmaeden2 — Mon, 16 Feb 2026 23:36:30 GMT

Not all options appear in My Account, @Isendel, especially if you are not near the end of your ongoing contract.

There are a few differences between Cityfibre's approach and Openreach (or whichever "backbone" company you are referring to) but just because it's available in a street, doesn't mean that there's availability with Talktalk at the moment.

You are best contacting the Loyalty team directly to check what your current options are, on 03451 720088.

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 17 Feb 2026 07:05:45 GMT

Hi there @Isendel, please confirm how it goes after calling in, I've also provided the contact times okay.

Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 17 Feb 2026 07:06:07 GMT

Thank you for the help @Gliwmaeden2, appreciate you.

Re: Upgrading to Full Fibre

Gliwmaeden2 — Tue, 17 Feb 2026 08:34:00 GMT

@Isendel,

Upgrading to Full Fibre, if you have currently only got FTTC Fibre65, will be a new installation.

This information page gives you details of what it involves:

https://help-centre.talktalk.co.uk/Setting_up_my_service/New_order/How_Full_Fibre_is_installed

As long as your Tiscali address is associated with a current Talktalk account, it should be possible to keep emails - have you had a webform completed on your behalf to ensure this happens?

It's if you leave Talktalk, the email address cannot be maintained for free and that facility is covered by a subscription to Everymail.

Staff can confirm.

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 17 Feb 2026 08:54:42 GMT

That's correct, I'm sure the loyalty team was going to fill you on that should you need leave.

Re: Upgrading to Full Fibre

Gliwmaeden2 — Tue, 17 Feb 2026 09:36:31 GMT

@siphosethu-TT,

Could you check the information that was given to @Isendel in their previous thread too, please, as that may have caused the confusion about how to keep the email address?

That thread is here:

https://community.talktalk.co.uk/t5/Full-Fibre/Going-Full-Fibre/td-p/3137203#M42082

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 17 Feb 2026 09:51:09 GMT

For more information regarding that please click n the link below.

Email Transition FAQs

Re: Upgrading to Full Fibre

Billx — Tue, 17 Feb 2026 15:33:37 GMT

Hi, @siphosethu-TT

Your last answer to @Isendel doesn't make any sense.

@Isendel wants to upgrade from TalkTalk Fibre(FTTC) to TalkTalk Full Fibre(FTTP)

Now it seems that TalkTalk Full Fibre(FTTP) comes via Cityfibre in the OP's area.

So, according to @Gliwmaeden2 , this will not affect anythng, regarding the OP keeping his current email address,

as long as the OP (or yourself), makes sure that his email address is associated with his current TalkTalk Fibre(FTTC) package.

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 17 Feb 2026 15:40:20 GMT

Please note that the link explains which customers need to sign up to every mail. Please be aware that this transition does not affect our current broadband customers or their email service, only email users who no longer have broadband with us. If you are a current TalkTalk broadband customer, you do not need to do anything right now.

Re: Upgrading to Full Fibre

Billx — Tue, 17 Feb 2026 15:47:50 GMT

Well, the OP is a current TalkTalk Fibre(FTTC) customer, and wants to upgrade to TalkTalk Full Fibre(FTTP)

I don't know whether he is coming towards the end of his current contract

Re: Upgrading to Full Fibre

mandisa1-TT — Tue, 17 Feb 2026 15:54:27 GMT

Noted @Billx

Re: Upgrading to Full Fibre

Isendel — Fri, 20 Feb 2026 17:10:55 GMT

Apologies - I've been away for a few days. So around 16/7/25 I did contact via chat - and was told that FF was still not available on my account (I was on rolling contract at that time) - ended up signing up for Fibre 65 as an interim.

On giving it a couple of months - I then went back again and was advised to only way to progress a FF install was to cancel my account and start a new one (hence removing of e-mail accounts). What I couldn't understand was the reasoning that I couldn't keep my existing e-mail accounts and move to a new product (it's still not available on my account - possibly because I have landline on the account) as the backbone provider was different.

So I'm now on Fibre65 until 2027 or until Openreach turn off the copper.

Re: Upgrading to Full Fibre

nambuso-TT — Mon, 23 Feb 2026 07:31:11 GMT

Hi there @Isendel. Thank you very much for letting us know. Please do keep checking to see when Full Fibre will be available in your area. Thanks

Re: Upgrading to Full Fibre

Isendel — Mon, 23 Feb 2026 15:30:43 GMT

Thanks - it is available - just not on my account (I can order it as a new customer)

Re: Upgrading to Full Fibre

siphosethu-TT — Tue, 24 Feb 2026 07:33:23 GMT

Hi there @Isendel, please contact our Better Value Department/Loyalty so they can check all the available offers for you.

03451720088

Monday - Friday 9am - 7pm ; Saturday - 9am - 6pm ; Sunday - Closed

Re: Upgrading to Full Fibre

Isendel — Thu, 26 Feb 2026 13:40:57 GMT

Spoke to Customer support - system isn't updated - give it a few more weeks (roflmao it's been available since July 2025). So they can't offer an upgrade.