topic Guest network - no internet in Full Fibre

Guest network - no internet

jaybravo — Thu, 12 Mar 2026 13:13:44 GMT

I set up a guest network to connect to an internet radio which I bought recently. The network has to be 2.4ghz as the radio is quite old. I eventually got it working. A couple of days later there is no internet on the guest network. The radio is connected but there is no traffic. My iPad says no internet when I connect to it. I’ve tried disabling then re-enabling the network, also rebooting the router but nothing helps. I have the black Sagecom router btw. The radio works fine via Ethernet

Can someone help me getting the guest network running again?

Re: Guest network - no internet

KeithFrench — Thu, 12 Mar 2026 13:16:49 GMT

There were some bugs in the router firmware that caused this. It does not affect everyone from memory. I am waiting to find out when the next firmware is released, so that I can check that it works now.

Re: Guest network - no internet

Thabile-TT — Thu, 12 Mar 2026 13:17:47 GMT

@jaybravo Thank you for reaching out. I apologize for the network issue, I will need to review your account.

Re: Guest network - no internet

Thabile-TT — Thu, 12 Mar 2026 13:21:07 GMT

@KeithFrench thanks for the support.

Re: Guest network - no internet

jaybravo — Thu, 12 Mar 2026 13:28:48 GMT

Thanks for the info Keith 👍

Re: Guest network - no internet

Thabile-TT — Thu, 12 Mar 2026 13:38:34 GMT

@jaybravo Thank you for your patience. I have briefly reviewed your account and noticed that you are on our full fibre package. We have a dedicated team for full fibre services. Please contact them at this number - Contact Number: 03451720074

Opening Hours:

VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

WEB MESSAGING - Mon-Fri: 8am-9pm; Sat: 8am-7pm; Sun: 9am-7pm

Re: Guest network - no internet

jaybravo — Thu, 12 Mar 2026 13:50:04 GMT

Thanks Thabile, do you have a link for the page where I can message them?

Re: Guest network - no internet

Thabile-TT — Thu, 12 Mar 2026 13:54:17 GMT

Yes the link is https://community.talktalk.co.uk/t5/Articles/Our-live-chat-team/ta-p/2230529