topic Re: Help Help please in Full Fibre

Help Help please

Kent01246 — Tue, 10 Mar 2026 12:23:11 GMT

Open reac have taken down my fibre line, due to safety reasons.

Ineed a engineer to re establish my connection.

I have contacted various people, and no one seems to be able to understand the situation.

Re: Help Help please

mandisa1-TT — Tue, 10 Mar 2026 12:27:35 GMT

Hi there @Kent01246 I am sorry to hear Openreach has taken down your line due to safety reasons, please contact the full fibre team directly on 03451720074 - VOICE - Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed. They will be able to assist you further and book an engineer if required.

Re: Help Help please

Kent01246 — Wed, 11 Mar 2026 13:14:54 GMT

Yesterday.... explained that openreach took down my full fibre line, and needs replacing .

Talk Talk then sent an engineer, who informed me that that's not his job, you need a openreach engineer to replace the full fibre line, and you will be contacted in the next 24 hrs.

So now, I will be 48 hrs with no broadband.

After around 30 yrs with talktalk

I feel as though I've had enough.

Re: Help Help please

Kent01246 — Wed, 11 Mar 2026 13:31:07 GMT

A Openreach Engineer IS required, as per the talktalk engineer has stated.

Re: Help Help please

Kent01246 — Wed, 11 Mar 2026 13:38:58 GMT

Now I get this email,

does anyone at talktalk know what to do ?

Re: Help Help please

mandisa1-TT — Wed, 11 Mar 2026 13:46:05 GMT

I understand and would love to assist you however my resources are limited, kindly contact the full fibre team on the number provide, they will be able to book an Openreach engineer for you. We sincerely apologize for the inconvenience caused.

Re: Help Help please

Kent01246 — Thu, 12 Mar 2026 13:52:45 GMT

I was informed yesterday that a openreach engineer has been booked for today at 1pm to 6 pm.

I have not received a confirmation fron openreach or talktalk yet.

Re: Help Help please

mandisa1-TT — Thu, 12 Mar 2026 13:52:28 GMT

Hi there @Kent01246 Have you tried to reach back to the full fibre team to find out if the visit is still pending?

Re: Help Help please

Kent01246 — Thu, 12 Mar 2026 13:55:02 GMT

No, have you a direct no please

Re: Help Help please

mandisa1-TT — Thu, 12 Mar 2026 13:57:53 GMT

Kindly contact the full fibre team on the number provided above, they will assist you further alternatively chat in using the following link, you will be transferred to the full fibre live chat team: How to contact TalkTalk Broadband

Re: Help Help please

Kent01246 — Thu, 12 Mar 2026 14:47:50 GMT

I have done this, people are asking to reset my router, then they can check my line

I ha e no line.

before.

after.

Openreach Engineer required.

Re: Help Help please

Gliwmaeden2 — Thu, 12 Mar 2026 14:54:01 GMT

@Kent01246, try reaching out through Live Chat, if you have enough mobile data:

https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband

You'll probably still need be speaking to the Full Fibre team for this to be put through for you.

Re: Help Help please

Gliwmaeden2 — Thu, 12 Mar 2026 14:56:45 GMT

You could also try the "equipment help" link from this page, @Kent01246:

https://www.openreach.com/help-and-support/homeowners-and-tenants

Re: Help Help please

mandisa1-TT — Thu, 12 Mar 2026 14:56:46 GMT

Thank you so much for the support @Gliwmaeden2

Re: Help Help please

Kent01246 — Thu, 12 Mar 2026 15:45:07 GMT

Many thanks,

I finally now have an openreach appointment for tomorrow. Or ing, and with a ref no.

Re: Help Help please

mandisa1-TT — Thu, 12 Mar 2026 15:47:11 GMT

You are most welcome @Kent01246 and thank you for updating us the full fibre team have finally booked an Openreach engineer appointment for you.

Re: Help Help please

Kent01246 — Fri, 13 Mar 2026 16:43:44 GMT

Finally, after 75hrs of no internet

I have Internet.

Thank you for all who have helped me.

Re: Help Help please

mandisa1-TT — Fri, 13 Mar 2026 16:47:05 GMT

Hoorray:)
We are glad to hear the issue has been finally resolved and you are most welcome.

Have a lovely weekend and take care @Kent01246