topic Re: account in Full Fibre

account

Swat44? — Fri, 13 Mar 2026 11:04:37 GMT

I have been trying for days to get into my account to view my bill but the little wheel just goes round and round. Tried using different browsers but to no avail. Does anyone out there have a solution I can try please.

Re: account

mandisa1-TT — Fri, 13 Mar 2026 11:09:07 GMT

Hi there @Swat44? I am sorry to hear you are having issues accessing your bill, please clear your browser cookies and cache and try again.

Re: account

Swat44? — Fri, 13 Mar 2026 11:41:09 GMT

Cleared browser cookies and cache but still says loading, this goes on for hours. I cannot access my account at all.

Re: account

mandisa1-TT — Fri, 13 Mar 2026 11:45:40 GMT

Thank you for trying that for me, can you please try using a different device and let me know if the issue still occurs?

Re: account

fr8ys — Fri, 13 Mar 2026 12:37:33 GMT

Do you use a popup or ad blocker?

If so try whitelisting the TalkTalk domain.

If that does not work, try downloading a browser you have never used before, and then try logging in. Do not add any extensions or applications to this browser.

Hope this helps.

Re: account

Swat44? — Fri, 13 Mar 2026 12:40:30 GMT

tried with my ipad and it says "oops, it looks like there is a technical problem" please reload and try again. Spending my time trying to get into Talk Talk.

Re: account

Philile-TT — Fri, 13 Mar 2026 13:12:03 GMT

@fr8ys thank you for the support.

Re: account

Philile-TT — Fri, 13 Mar 2026 13:13:29 GMT

@Swat44? it gives you the same error message in both devices? Is it different browsers? for example Safari and google chrome?

Re: account

Swat44? — Fri, 13 Mar 2026 14:02:57 GMT

No error message on my desk top pc but the tec error come up on my ipad. Tried firefox and Edge.

Re: account

nambuso-TT — Fri, 13 Mar 2026 14:10:48 GMT

Thank you very much for letting me know. Please restart your device,

Turn it off
Wait 30 seconds
Turn it on
Wait until fully reconnected
Try again