topic Re: Switch to Full Fibre in Full Fibre

Switch to Full Fibre

sllima — Sun, 01 Mar 2026 10:49:49 GMT

Since switch from copper to fibre I have been unable to access some sites. Google says could be a homesafe issue but I can't get to homesafe from my account as it's "unavailable". Some websites don't recognise I'm in UK so won;t let me in. Has anybody had this problem and solved it, please?

Re: Switch to Full Fibre

fr8ys — Sun, 01 Mar 2026 11:24:09 GMT

If it's registering you as outside the UK do you use a VPN? If so disable it for those sites.

If not then try turning both your router and box off for 30 minutes and then on again.

Let us know how it goes but as staff here don't have access to the full fibre systems you may have to phone them tomorrow when they reopen.

Try phoning 03451720074
Opening Hours:
Mon-Fri: 9am-7pm; Sat: 9am-6pm; Sun: closed

Re: Switch to Full Fibre

Thabile-TT — Mon, 02 Mar 2026 07:12:23 GMT

@sllima I'm sorry that you are experiencing this issue please try and do what is suggested here. @fr8ys thanks for the support.

Re: Switch to Full Fibre

sllima — Fri, 20 Mar 2026 10:23:02 GMT

Thanks for your help. I was tearing my hair out with customer "support" but the help on the end of that phone line sorted problem straight away. I didn't know it was sorted though as I had gone away for three weeks so couldn't check it. Anyway the guy I spoke to switched off scam protection and virus alerts ( which is why I was trying to get into HomeSafe) and all is well.

Thanks again, both.

Re: Switch to Full Fibre

mandisa1-TT — Fri, 20 Mar 2026 10:25:51 GMT

Hi there @sllima. You are most welcome. We are glad to hear the issue has now been resolved:)