topic Full Fibre installed in my street yet Talk Talk won't offer me an installation - 4 months & counting in Full Fibre

Full Fibre installed in my street yet Talk Talk won't offer me an installation - 4 months & counting

Fortesmentum — Mon, 18 May 2026 10:44:42 GMT

Open reach installed full fibre throughout our village last year and we were told we were ready to go back in January. I know some Talk Talk customers a few streets down who have now upgraded with TalkTalk. My next door neighbour has upgraded with BT, yet Talk Talk tell me that I am not showing as ready for upgrading despite having had offers to do so from several other providers. Can anyone help me with this. TalkTalk have told me to wait a few months, and one person on Live Chat said I'm probably on a different exchange to my neighbour, which I doubt. In the meantime I am suffering speeds fo 50mb per sec at best on my 67mb line with frequent disconnections all day.

Re: Full Fibre installed in my street yet Talk Talk won't offer me an installation - 4 months &

fr8ys — Mon, 18 May 2026 11:37:31 GMT

This is quite a frequent occurrence when new infrastructure is set up.

Not all ISPs have access immediately, some have a contract with open reach to give exclusivity for a few months

The advice given is correct, you will need to wait for TalkTalk to be given the go ahead to start selling in your area

Re: Full Fibre installed in my street yet Talk Talk won't offer me an installation - 4 months &

fr8ys — Mon, 18 May 2026 11:39:21 GMT

re your disconnections this can probably be sorted out but you will need to contact TalkTalk direct or run a line test within My Account id recommend the former though.