topic Re: Chat link, again missing from main TalkTalk contact page in Full Fibre

Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 11:32:23 GMT

The chat link has again been removed from "How to contact TalkTalk" page, at https://help-centre.talktalk.co.uk/Billing_and_Payments/Something_else/How_to_contact_TalkTalk_Broadband,

this also being the address quoted by the Community Stars.

The page continues to have the following FAQ, towards the bottom:

How do I connect to TalkTalk Live Chat?

The easiest way to start a live chat is to select the Live Chat button near the top of this page.

I think this is the best place to originate the chat from.

Re: Chat link, again missing from main TalkTalk contact page

KeithFrench — Fri, 05 Jun 2026 12:01:32 GMT

I have found it all depends on the browser that you are using. Chrome is OK, but not Edge.

No one from TalkTalk will see this thread, so there is not much point in writing it. Sorry.

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 12:29:44 GMT

I don't think it depends on the browser.

I usually use Chrome. But both Chrome and Edge are up-to-date, and the contact page on both, displays without the chat link.

I realize TalkTalk will not see this thread.

Re: Chat link, again missing from main TalkTalk contact page

KeithFrench — Fri, 05 Jun 2026 12:33:49 GMT

In Windows 11, it works using Chrome, but I find it rarely works in Edge.

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 12:38:26 GMT

Re: Chat link, again missing from main TalkTalk contact page

KeithFrench — Fri, 05 Jun 2026 12:40:27 GMT

I am not really sure what you expect the Community Stars to do with this thread anyway, perhaps you could enlighten me?

Re: Chat link, again missing from main TalkTalk contact page

Gliwmaeden2 — Fri, 05 Jun 2026 12:47:34 GMT

Agreed, @Billx.

@KeithFrench, normally, when people complain that the Chat link isn't showing up, it actually shows up fine on Chrome. Sometimes there's a delay of a few seconds.

This time it's not showing up at all.

I see that the page was updated on 02/06 and now refers to accessing Chat via My Account:

The updated top of this page just shows:

There's still reference to just clicking on the button "near the top of this page" much further on, but no button anywhere on the information page at the moment:

And to top it all, I got one of these yellow notices when I first started composing this thread, and had to find my way to drafts to finish it.

I think @Lorrainef needs to take a look!

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 12:43:39 GMT

Thanks a lot @Gliwmaeden2

I was just reporting it. I don't expect anyone to do anything.

Re: Chat link, again missing from main TalkTalk contact page

KeithFrench — Fri, 05 Jun 2026 12:44:36 GMT

My point was @Gliwmaeden2 that Lorraine is not really involved anymore & will soon not be able to help at all. So there isn't anything that we can do about this.

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 12:46:12 GMT

Thanks @KeithFrench . That's very informative

Re: Chat link, again missing from main TalkTalk contact page

Gliwmaeden2 — Fri, 05 Jun 2026 12:46:18 GMT

It would be nice if it all functioned better, @Billx, so I will refer the thread to the forum manager to take a look at what's going on.

I shouldn't be getting that yellow notice, for a start, let alone the business of the missing Chat button.

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 14:06:07 GMT

Yes,

At the top, "To chat with us simply login to My Account to start the conversation. "

At the bottom, "The easiest way to start a live chat is to select the Live Chat button near the top of this page"

Ah, There is NO Live Chat button near the top of this page

Re: Chat link, again missing from main TalkTalk contact page

ferguson — Fri, 05 Jun 2026 15:02:03 GMT

@Billx

It does look very much like they have changed the way to get to live chat i.e. via My Account only, but neglected to update the FAQs at the bottom. So a miss from the web team, not for the first time, sadly. Hopefully most readers won’t get that far, they usually don’t and will simply do as suggested further up.

Re: Chat link, again missing from main TalkTalk contact page

Billx — Fri, 05 Jun 2026 15:06:21 GMT

That's what I was thinking also, @ferguson