topic Re: email function on ipad in Email

email function on ipad

cookemf — Sun, 29 Jan 2023 20:59:53 GMT

Have updated PC to new My Account set up which works but for some reason my ipad doesn't

All the settings seem OK

Re: email function on ipad

Gondola — Sun, 29 Jan 2023 21:10:08 GMT

What model iPad is it?

The guide to setting up and checking connection settings is given below.

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Setting up TalkTalk email on iPad

Re: email function on ipad

cookemf — Mon, 30 Jan 2023 09:21:53 GMT

It is Ipad 6 version 16.3

Re: email function on ipad

Gondola — Mon, 30 Jan 2023 09:35:15 GMT

Perfectly capable of supporting secure mail.

Make sure SSL is on, and there's password authentication. Incoming port 993 for IMAP secure and outgoing port 587. Incoming server host name is mail.talktalk.net outgoing is smtp.talktalk.net but the device will only authenticate a connection when TalkTalk Support restore IMAP access for you.

Re: email function on ipad

cookemf — Mon, 30 Jan 2023 09:57:05 GMT

Hi Gondola

Thanks for that. All those settings are in place. When is IMAP access likely to be restored?

How will I know this has happened?

Re: email function on ipad

Gondola — Mon, 30 Jan 2023 09:58:44 GMT

The request for restore of IMAP access is in. I'd say usually within 24 hours of TalkTalk Support authorising the resumption of IMAP access.

Re: email function on ipad

cookemf — Mon, 30 Jan 2023 10:06:09 GMT

Hi. Thanks for that info. If and when that happens will my ipad then work for email traffic as before?

And again how will I know that has happened?

Re: email function on ipad

Gondola — Mon, 30 Jan 2023 10:09:44 GMT

Yes your iPad will work without error messages and when it does you'll know.

Re: email function on ipad

cookemf — Mon, 30 Jan 2023 10:12:31 GMT

Many thanks for this re-assurance. Is it worth chasing talktalk support for confirmation?

Re: email function on ipad

Gondola — Mon, 30 Jan 2023 11:42:48 GMT

Community TalkTalk Support will respond here.

Re: email function on ipad

Ady-TalkTalk — Tue, 31 Jan 2023 11:56:53 GMT

Hi cookemf, you should find that the mailbox has been restored to full service now.

Ady