Not getting emails on phone despite changing my IMAP settings

stokershug — Mon, 30 Jan 2023 11:32:16 GMT

I changed my settings on my email phone app as per instructions, sent by TalkTalk, and since Saturday i have no access on my phone app, only on the TalkTalk webmail page, which is not ideal.

Can anyone tell me what else i might have to so to access on email phone app?

I have no other stuff eg TV, Broadband etc, through TalkTalk, only my email.

Re: Not getting emails on phone despite changing my IMAP settings

Gondola — Mon, 30 Jan 2023 13:35:13 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address

Check and Save changes

Select here: Update your profile

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

What other ways do you access TalkTalk Mail other than webmail that I see is working? What's the iPhone model? A guide to secure settings on the iPhone is given below.

Are you a MailPlus subscriber?

TalkTalk can restore IMAP access to your iPhone but heads up that if you do not subscribe to MailPlus then your email will be limited to webmail only access anyway.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on iPhone

Re: Not getting emails on phone despite changing my IMAP settings

Ady-TalkTalk — Wed, 01 Feb 2023 09:58:46 GMT

Hi stokershug, I've requested that your mailbox be restored to normal service.

Ady

topic Re: Not getting emails on phone despite changing my IMAP settings in Email

Not getting emails on phone despite changing my IMAP settings

Re: Not getting emails on phone despite changing my IMAP settings

Re: Not getting emails on phone despite changing my IMAP settings