topic IMAP email not working with new security settings in Email

IMAP email not working with new security settings

jt5bc — Mon, 30 Jan 2023 20:20:07 GMT

Is it possible to unlock my email address as well please. I've had an IT specialist change my IMAP access to SSL as I hadn't seen any messages non-SSL access was being retired and being retired myself it would have all been a bit beyond me anyway. If you could send me a private message I will reply with my email as every other non public method of help I try I seem to end up here anyway.

Re: IMAP email not working with new security settings

Gondola — Mon, 30 Jan 2023 20:26:13 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

Check your email address is working via webmail for both send and receive. Compose and send a message to test-mail@talktalk.net to get an auto response back into the Inbox.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

We can request your email mailbox IMAP access is restored. Your email client must be capable of secure email to a minimum of TLS 1.2 encryption standard on all devices you use and we like to be assured that you will use only secure mail from here on.

So let us know what mail collection services and or devices you use to access your mailbox, what the operating system is and what the email software version is.

Re: IMAP email not working with new security settings

jt5bc — Tue, 31 Jan 2023 20:34:36 GMT

Hi Gondola,

I'm using Apple mail on an iPad. It was set to non SSL email but this has now been changedl.

Many Thanks

Re: IMAP email not working with new security settings

Gondola — Tue, 31 Jan 2023 21:09:00 GMT

OK, not a definitive answer on whether the iPad is compatible for secure mail so we'll hope that your IT specialist has made all the necessary changes and the iPad is modern enough to support secure mail to the minimum standard required by TalkTalk. If there is still a security issue then mail will not be received when full access is restored. But you can still use an Internet browser to access your mailbox whilst we help resolve any ongoing issues.

I'll add a guide below so you can check the iPad setup if you wish.

I'll request that full access is restored for you. TalkTalk Support will respond here.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on iPad

Re: IMAP email not working with new security settings

jt5bc — Tue, 31 Jan 2023 21:49:31 GMT

Hi Gondola,

Many Thanks. Yes the iPad was a present for Christmas so is up to date and configured for SSL now.

Re: IMAP email not working with new security settings

jt5bc — Fri, 03 Feb 2023 19:01:54 GMT

Hi Gondola.

Has this been re-enabled do you know as I believe it isn't working still?

Many Thanks

Re: IMAP email not working with new security settings

Gondola — Fri, 03 Feb 2023 19:15:25 GMT

Ah, I requested restore of IMAP access on 31 January. But I see this topic has not been responded to by TalkTalk Support. I'll push another reminder into their workflow but sorry to say that this will not get picked up until after the weekend.

Just continue with using webmail until you see a TalkTalk response here.

Re: IMAP email not working with new security settings

jt5bc — Fri, 03 Feb 2023 19:23:41 GMT

Hi Gondola,

Apologies I've just tried again and it seems to be working so I'll let you know if I get any more issues but otherwise Thank You for your help.

Re: IMAP email not working with new security settings

Gondola — Fri, 03 Feb 2023 19:32:54 GMT

We do appreciate your time in letting us know. Thank you and yes, do let me know if there are any problems.