topic Re: POP3/SMTP service is disabled - message when changing to new settings in Email

POP3/SMTP service is disabled - message when changing to new settings

Camberman — Tue, 31 Jan 2023 18:51:14 GMT

Hello

I changed the settings on my mobile (Galaxy S8) to the new settings (Email settings | SMTP, IMAP & POP3 | TalkTalk Help & Support) and the new settings worked for a day or two but when I try to access emails now on my mobile I repeatedly get asked for my password but it keeps rejecting it. I have an old tiscali email account. Help!!

Re: POP3/SMTP service is disabled - message when changing to new settings

Gondola — Tue, 31 Jan 2023 19:10:08 GMT

Hi Camberman

Is the Galaxy S8 the only way you access your tiscali mailbox? If there's been any continued connection to your mailbox using insecure settings then it's likely that TalkTalk have removed IMAP/POP3 access as a last resort to keep users secure. So to advise you fully it would be good to know if we're just needing to check the settings of the S8 or other devices as well.

Best way to check is if you take screenshots of the S8's incoming and outgoing server settings, image edit to obscure the first part of your email adddress and upload here using the picture icon above this Reply area.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on an Android device

Re: POP3/SMTP service is disabled - message when changing to new settings

Camberman — Tue, 31 Jan 2023 19:29:15 GMT

I can still access my tiscali emails via my desktop.

I'm not good at tech stuff so can't screenshot my phone but the settings are currently as follows:

Incoming server:

IMAP server - mail.talktalk.net

Security type - SSL

Port - 993

IMAP path prefix - optional

Outgoing server:

SMTP server - smtp.talktalk.net

Security type - TLS

Port - 587

Require authentification to send emails - on

Re: POP3/SMTP service is disabled - message when changing to new settings

Gondola — Tue, 31 Jan 2023 19:46:31 GMT

OK, that's looking good. The Samsung will support secure mail with those settings. I believe there's a software update for some users so worth checking that at some point.

The desktop is obviously connecting to your mailbox via an Internet browser as that will continue to work ok. No settings needed, just an email address and password and it's secure by design with the latest browsers like Edge, Firefox or Chrome.

However, if you do have other email software on the laptop that you might use then let us know so we can check compatibility for you.

On the basis that the Samsung is ready for secure mail connections and that's the only email client device in use I'll request that TalkTalk Support restore full access for you. You'll receive a response here from TalkTalk Support to verify your personal details prior to authorising IMAP access be restored.

Re: POP3/SMTP service is disabled - message when changing to new settings

Camberman — Tue, 07 Feb 2023 16:03:15 GMT

Thank you Gondola - I will wait to hear from TalkTalk Support.

Re: POP3/SMTP service is disabled - message when changing to new settings

Camberman — Tue, 07 Feb 2023 15:58:15 GMT

Hi Gondola

Unfortunately one of my 2 email addresses is still not working on my mobile. The other started working a few days ago. Would it be possible for you to flag this to Support?

Re: POP3/SMTP service is disabled - message when changing to new settings

Gondola — Tue, 07 Feb 2023 16:06:47 GMT

This topic is already flagged to TalkTalk Support but I can see there's been no response here so maybe overlooked.

Just ensure that the email address that needs to have IMAP access restored is listed in your Community Profile personal information and the Private Notes box.

I'll push a reminder into the TalkTalk workflow.

Re: POP3/SMTP service is disabled - message when changing to new settings

Ady-TalkTalk — Fri, 10 Feb 2023 09:50:14 GMT

Hi Camberman, I've requested that your other mailbox be restored to full function too.

Ady

Re: POP3/SMTP service is disabled - message when changing to new settings

Camberman — Sun, 12 Feb 2023 18:33:00 GMT

Hi Gondola

Many thanks for all your help - everything seems to have been sorted by TalkTalk now.

Re: POP3/SMTP service is disabled - message when changing to new settings

Gondola — Sun, 12 Feb 2023 19:21:19 GMT

Perfect news.

We do appreciate your time in letting us know. Thank you.