topic Re: Email not working on Pc or phone in Email

Email not working on Pc or phone

elliottvictor — Mon, 30 Jan 2023 17:02:48 GMT

Since getting an email from Talktalk on 27/1/2023 about updated email settings. I've changed the settings to ones inTalktalk's instruction and Windows 11 mail, Thunderbird, Outlook 2019 and also the various email cllients on my Samsung phone will not recieve emais. Can anyone hel please?

Re: Email not working on Pc or phone

Gondola — Mon, 30 Jan 2023 17:49:59 GMT

Your mailbox is limited to webmail only because there was still a connection being made using insecure settings.

All of your named email clients are capable of secure mail.

Going to take some time to check to them all.

Start with uploading a screenshot of the Windows Mail sync options. Remember to obscure the first part of your email address before uploading here using the camera icon above this Reply area.

Re: Email not working on Pc or phone

elliottvictor — Mon, 30 Jan 2023 18:36:59 GMT

Re: Email not working on Pc or phone

elliottvictor — Mon, 30 Jan 2023 18:45:35 GMT

Re: Email not working on Pc or phone

Gondola — Mon, 30 Jan 2023 19:37:54 GMT

Your Windows Mail is not connecting securely because the tick box Require SSL for outgoing mail is not ticked. All four boxes must be ticked. So there's the first reason why your mailbox has been restricted to webmail only.

Do you wish to try next with Thunderbird's Server Settings and Outgoing Server (SMTP) settings screenshots?

Or Outlook's General, Outgoing Server and Advanced tab screenshots?

Re: Email not working on Pc or phone

Ady-TalkTalk — Wed, 01 Feb 2023 10:16:58 GMT

Hi elliottvictor, please follow the advice provided by Gondola and let us know how you get on.

Ady

Re: Email not working on Pc or phone

elliottvictor — Wed, 01 Feb 2023 10:45:06 GMT

Still not working.

Re: Email not working on Pc or phone

elliottvictor — Wed, 01 Feb 2023 10:48:20 GMT

As set now.

Re: Email not working on Pc or phone

Ady-TalkTalk — Wed, 01 Feb 2023 11:15:12 GMT

I've requested that your mailbox be restored to normal service.

Ady

Re: Email not working on Pc or phone

Gondola — Wed, 01 Feb 2023 11:27:51 GMT

When the IMAP access is restored, usually by the end of the working day, the Windows Mail will now work.

Heads up that I offered to check settings for Thunderbird and Outlook. We haven't checked that you have the right settings for Thunderbird or Outlook. So if either of those connect with insecure settings your mailbox may be reverted to webmail only.

Re: Email not working on Pc or phone

elliottvictor — Thu, 02 Feb 2023 04:56:50 GMT

Still Mail for windows 11 not working not checked other devices or mail apps.

Re: Email not working on Pc or phone

Gondola — Thu, 02 Feb 2023 11:58:18 GMT

Looks like there's a hiatus / delay in getting access restored just due to staff availability to make the changes to each mailbox.

Re: Email not working on Pc or phone

Ady-TalkTalk — Fri, 03 Feb 2023 15:20:29 GMT

Sorry for the delay. I'm still awaiting confirmation that the mailboxes have been done.

Ady

Re: Email not working on Pc or phone

Ady-TalkTalk — Fri, 03 Feb 2023 15:47:41 GMT

I've just heard that the mailboxes will be restored to normal function today.

Ady

Re: Email not working on Pc or phone

elliottvictor — Fri, 03 Feb 2023 16:17:30 GMT

Thans to Andy and Gondola are in order. Email being recieved on Andriod phone and windows 11 in outlook and windows mail.....

Re: Email not working on Pc or phone

elliottvictor — Fri, 03 Feb 2023 16:19:20 GMT

Thanks Ady and Gondola. Email being good on Android phone and Windows 11 mail amd Outlook.

Re: Email not working on Pc or phone

Gondola — Fri, 03 Feb 2023 16:48:24 GMT

Excellent. Perfect news to start the weekend. Enjoy.