topic Re: Accessing emails on Android and Outlook in Email

Accessing emails on Android and Outlook

josinclair — Wed, 01 Feb 2023 14:49:28 GMT

I have a problem accessing my email account on my android phone, and through outlook, on my laptop (was fine then just suddenly stopped working), however I can access through webmail. I get an error message along the lines of 'problems accessing POP/IMAP' and from this community it looks like a security setting that I may have missed updating, and my account has now been frozen.

Please would you restore my access as soon as possible.

Note - I only have a Tiscali email address currently, nothing else.

Thanks

Re: Accessing emails on Android and Outlook

Gondola — Wed, 01 Feb 2023 15:31:40 GMT

Hi Jo

Webmail should work but IMAP / POP3 access does need to be restored by TalkTalk Support if your tiscali mail access was limited to webmail only as a result of continued use of any insecure or out of date devices / software or service that does not support secure mail to the current standards.

Select here: Update your profile

Scroll down to Private notes to add the customer email address and save changes.

Looks like they'll take your word that you are now using the correct settings on all devices and mail collection services that access your mailbox. If unsure about upgrading device software or email settings just ask for help here. Guides given below.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on a Windows PC scroll down the help page for sections on Outlook 2016 and newer

Setting up TalkTalk email on an Android device

Re: Accessing emails on Android and Outlook

josinclair — Wed, 01 Feb 2023 15:45:20 GMT

Have now done that, thanks very much for your response.

How long will it take to restore my access?

Thanks

Re: Accessing emails on Android and Outlook

Gondola — Wed, 01 Feb 2023 15:46:46 GMT

I'd anticipate tomorrow but don't hold me to that as I don't have visibility of TalkTalk workflow.

Re: Accessing emails on Android and Outlook

Ady-TalkTalk — Thu, 02 Feb 2023 12:53:24 GMT

Hi josinclair, I've added you to the list to be restored to normal service.

Ady

Re: Accessing emails on Android and Outlook

josinclair — Thu, 02 Feb 2023 14:29:36 GMT

Thanks very much.

Re: Accessing emails on Android and Outlook

Ady-TalkTalk — Fri, 03 Feb 2023 15:40:16 GMT

You're very welcome.

Ady