topic Re: Email access tiscali in Email

Email access tiscali

Nellie2 — Wed, 01 Feb 2023 14:17:46 GMT

Hi there

I have the same problem as many others, have changed the settings on email properties as per the instructions. I can access webmail but not from Windows Mail or iPhone.

Does my account need to be reset to allow this?

Many thanks in advance.

Re: Email access tiscali

Gondola — Wed, 01 Feb 2023 14:39:30 GMT

IMAP / POP3 access does need to be restored by TalkTalk Support.

Select here: Update your profile

Scroll down to Private notes to add the customer email address and save changes.

Looks like they'll take your word that you are now using the correct settings.

Re: Email access tiscali

Nellie2 — Wed, 01 Feb 2023 14:46:41 GMT

Already in there as I saw previous post.

Thanks for reply 😎

Re: Email access tiscali

Gondola — Wed, 01 Feb 2023 15:11:05 GMT

You're welcome.

Yes, working my cotton socks off so plenty of examples of replies to customers still using risky insecure setups. Request for help is in and you'll receive a TalkTalk Support reply right here in due course.

Re: Email access tiscali

Ady-TalkTalk — Thu, 02 Feb 2023 11:43:04 GMT

Hi Nellie2, I've requested that your mailboxes are returned to normal function.

Ady

Re: Email access tiscali

Nellie2 — Thu, 02 Feb 2023 12:24:23 GMT

That's great Ady, thank you, much appreciated. 👍

Re: Email access tiscali

Ady-TalkTalk — Thu, 02 Feb 2023 12:55:43 GMT

You're very welcome.

Ady

Re: Email access tiscali

Nellie2 — Sun, 05 Feb 2023 11:23:45 GMT

Just to let you know my Emails are coming in and sending from both Desktop Windows Mail and from my Iphone now.

Thanks for your help with this Ady and Gondola. Hope everyone else follows the advice and has the same result. 😀👍

Re: Email access tiscali

Gondola — Sun, 05 Feb 2023 11:40:38 GMT

I certainly do hope that everyone using TalkTalk Mail does use secure device email settings and thanks for taking time out to let us know you're back in action. Perfect.