ERROR NO PASSWORD PROVIDED

Ann74 — Thu, 02 Feb 2023 14:56:36 GMT

This has been going on for a week now on both iPad and iPhone. I can sign onto webmail and do everything without a problem. I have checked everything in settings and all correct. My husbands email on his iPhone and iPad work fine. HELP PLEASE

Re: ERROR NO PASSWORD PROVIDED

Gondola — Thu, 02 Feb 2023 15:19:00 GMT

Hi Ann74

Good to know that you can keep in touch via webmail. TalkTalk will need to restore full access to your mailbox once you confirm that you're ready to use secure mail settings. Explanation below.

First, prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address that's affected

Check and Save changes

Select here: Update your profile

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

Guides are given below to check your email settings on the iPhone and iPad. Basically use port 993 and SSL on for incoming mail and port 587 and SSL on for outgoing mail. If you need help I'll give you that help.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on iPhone

Setting up TalkTalk email on iPad

Re: ERROR NO PASSWORD PROVIDED

Ady-TalkTalk — Fri, 03 Feb 2023 15:52:17 GMT

Hi Ann74, I've added you to the list of mailboxes to be restored to normal function. It should be fixed tonight.

Ady

Re: ERROR NO PASSWORD PROVIDED

Gliwmaeden2 — Mon, 20 Feb 2023 22:33:18 GMT

You can always call 03451 720088 for support issues from 9am Monday to Saturday, @Donald15 (closed 7pm /6pm respectively).

You have a thread of your own here:

https://community.talktalk.co.uk/t5/Email/No-password-provided-error/td-p/2952740

Staff only respond to the original poster on a thread, so it's best to stick to your own!

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