topic Re: Blocked emails in Email

Blocked emails

Steve’D — Wed, 01 Feb 2023 08:11:58 GMT

Still unable to get emails on phone using iPhone 11 and IOS 16.3. Keep getting “no password for Talktalk” error message. Using message app on phone. Does Talktalk have to unblock the email address at their end? If not how do I fix this as I have tried multiple times with the settings Talktalk have said. PS I can access webmail no problems.
thanks.

Re: Blocked emails

Gondola — Wed, 01 Feb 2023 09:37:06 GMT

Good to see webmail is working.

The mailbox will have been limited to webmail only as a last resort to stop connections using insecure settings. TalkTalk will need to verify your personal data via a Community Private Message before restoring IMAP access.

Please confirm the incoming and outgoing server settings you are now using. Take a screenshot. Image edit to obscure the first part of the email address. Upload here using the picture icon above this Reply area.

Is the iPhone the only way you view your TalkTalk Mail messages? Any connection not using secure settings will have caused limiting to webmail only.

Re: Blocked emails

Steve’D — Wed, 01 Feb 2023 11:09:27 GMT

hope these are correct for you. I only access mail via iPhone.
thank you for your help.

Re: Blocked emails

Gondola — Wed, 01 Feb 2023 11:32:57 GMT

Hi Steve’D

I've removed one image and moved all images to your Community hidden images folder. This for your security.

I've not seen the Advanced screen that shows the outgoing server settings. But so far, the settings are perfect and if the outgoing server settings are also ready for secure access then TalkTalk can restore full access to the mailbox for you.

Re: Blocked emails

Steve’D — Wed, 01 Feb 2023 15:59:34 GMT

Hi sorry. Thanks for deleting my email address. Not too tech minded. Is this what you are after. Again thanks for your help.

Re: Blocked emails

Gondola — Wed, 01 Feb 2023 16:10:56 GMT

Perfect. You're all set for secure mail on that device now. The request for access to be restored is in and you'll be good from here on.

TalkTalk Support will respond here and you'll find access is back, normally within a day of that response.

Re: Blocked emails

Steve’D — Wed, 01 Feb 2023 16:25:34 GMT

Hi Thanks for this but how do I get my wife’s access set up ?
sorry for being a pain.

Re: Blocked emails

Gondola — Wed, 01 Feb 2023 17:22:46 GMT

No worries.

Select here: Update your profile

Scroll down to Private notes to add all the family email addresses you need to have access for on multiple devices and save changes.

Support will make sure all have full access.

OR, are you asking about setting up a particular device that your wife uses.

Re: Blocked emails

Steve’D — Wed, 01 Feb 2023 18:04:28 GMT

my wife has her own iPhone 11. She will want her e mails onto that device please.

Re: Blocked emails

Gondola — Wed, 01 Feb 2023 18:20:34 GMT

Assuming she has created a TalkTalk email address, setup an IMAP account or if it's already set up then the Username email address and email password are hers. All other settings for incoming and outgoing server settings are exactly as on your iPhone 11.

Re: Blocked emails

Steve’D — Thu, 02 Feb 2023 08:02:29 GMT

Hi no she has not set these up as having the same issue as I am. Do we have to start from scratch for her or is there an easier way? Fingers crossed.

Re: Blocked emails

Gondola — Thu, 02 Feb 2023 09:54:01 GMT

Just to confirm that I have asked TalkTalk Support to restore full access to all email addresses in your MyAccount and listed in your Private Notes in your Community Profile. I hope there's no need for you to start a new request.

Re: Blocked emails

Steve’D — Thu, 02 Feb 2023 10:04:03 GMT

Thanks.

Re: Blocked emails

Ady-TalkTalk — Thu, 02 Feb 2023 11:59:18 GMT

Hi Steve'D, I've added both email addresses to the process to be returned to full function.

Ady

Re: Blocked emails

Steve’D — Thu, 02 Feb 2023 12:41:06 GMT

Hi Ady

will you let me know when things are sorted ?

Re: Blocked emails

Ady-TalkTalk — Thu, 02 Feb 2023 12:56:10 GMT

I will but I suspect you'll see before I'm notified.

Ady

Re: Blocked emails

Steve’D — Thu, 02 Feb 2023 16:46:08 GMT

Hi Ady

looks like things are up and running but get this when trying to set things up. Password is correct but when trying to verify the initial page I get this. If you bypass this and keep going you get the same message. Even when you search for mail same error message appears. Help.

Re: Blocked emails

Gondola — Thu, 02 Feb 2023 16:51:00 GMT

Hi Steve’D

Due to staff availability issues there's a hiatus or delay in getting mailbox access restored. So the mailbox will not authenticate a connection until full access is back.

I'd suggest try later on Friday afternoon.

Re: Blocked emails

Ady-TalkTalk — Fri, 03 Feb 2023 16:00:49 GMT

Hi Steve'D, your mailbox will be working again later today.

Ady

Re: Blocked emails

Steve’D — Fri, 03 Feb 2023 18:51:28 GMT

Thanks Ady. All up and running now. Steve.