Tiscali emails no longer accessible via MS Outlook

LeighBaker — Wed, 01 Feb 2023 12:38:17 GMT

Hi Ady, are you able to reset my email too please, so I can carry on receiving mail via outlook and my iPhone please?

Cheers!

Re: Tiscali emails no longer accessible via MS Outlook

Gondola — Wed, 01 Feb 2023 12:44:36 GMT

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer tiscali email address and account number

Check and Save changes

Select here: Update your profile

Is your tiscali.co.uk email address working via webmail?

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

What version of Outlook are you using? Only Outlook 2016 and later are recommended and some earlier versions do not support secure mail so if any of those are in use it'll have triggered webmail only as a last resort action. What model iPhone? And are you using any other devices or mail collection services to connect to the mailbox?

Guides for secure mail settings for Outlook and iPhone are given below. Have you already updated to secure settings or do you need help?

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on a Windows PC

Setting up TalkTalk email on iPhone

Re: Tiscali emails no longer accessible via MS Outlook

Ady-TalkTalk — Thu, 02 Feb 2023 11:48:29 GMT

Hi LeighBaker, I've added you to the list of pending requests. It looks my colleague who processes them is on leave today. If he doesn't turn up tomorrow I'll raise them to another team member.

Ady

Re: Email not working on Pc or phone

Ady-TalkTalk — Fri, 03 Feb 2023 15:48:22 GMT

Hi LeighBaker, I've already added your mailbox to the list.

Ady

Re: Tiscali emails no longer accessible via MS Outlook

LeighBaker — Fri, 03 Feb 2023 17:07:20 GMT

Hi Ady, many thanks for doing that, but can report that things are working just great again now, perhaps the email fixing fairies took over in their absence! Either way, really pleased and thank you for your help.

topic Re: Email not working on Pc or phone in Email

Tiscali emails no longer accessible via MS Outlook

Re: Tiscali emails no longer accessible via MS Outlook

Re: Tiscali emails no longer accessible via MS Outlook

Re: Email not working on Pc or phone

Re: Tiscali emails no longer accessible via MS Outlook