topic Talk talk email in Email

Talk talk email

ShaunyR1 — Sun, 05 Feb 2023 21:24:45 GMT

Tried to up date email settings as requested by talktalk on my iPhone 11 but would not work and kept getting the message “No password provided for TalkTalk.

So couldn’t get access to my emails on my phone so tried deleting my account and setting it up again but it won’t let me set it up as I keep getting the same message.

I have checked I can still sign into webmail which I can, even tried changing password which didn’t work.

Its so annoying as was working fine before update.

Any help with this would be greatly appreciated please.

Regards

SR14

Re: Talk talk email

Gondola — Sun, 05 Feb 2023 22:05:56 GMT

Hi ShaunyR1

Your TalkTalk mailbox will have been limited to webmail only access because of continued use of insecure settings on the iPhone and or any other devices or mail collection service you use to view your mail messages. The iPhone is capable of secure mail but will not authenticate an IMAP connection until TalkTalk restore full access.

I'll provide a guide to checking settings on the iPhone so you're ready for secure access. But do let us know if you also use other methods as some devices / services may not support secure mail so will need to be ceased. I'll request full access is restored but you must use only secure settings from now on on all devices and services.

Webmail should work.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. If you get a sign in error then let us know what that says.

You say you've changed email password. Assuming the password change was successful then you'll get signed in to webmail using the new password. But, as mentioned, the iPhone will not connect yet via IMAP access.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Setting up TalkTalk email on iPhone

Re: Talk talk email

Ady-TalkTalk — Tue, 07 Feb 2023 07:53:35 GMT

Hi ShaunyR1, your mailbox should be returned to normal function later today.

Ady

Re: Talk talk email

ShaunyR1 — Thu, 09 Feb 2023 22:17:33 GMT

All working fine now. Thank you very much for your help.

Regards

Re: Talk talk email

Gondola — Thu, 09 Feb 2023 22:22:38 GMT

We do appreciate your time in letting us know. Thank you.