Email problems with third party apps and software

Joanne41 — Mon, 06 Feb 2023 15:35:04 GMT

Hi all,

Since updating my email server settings recently, as requested by TalkTalk, I can no longer use any software or apps to send and receive messages. I can log into webmail but it's not ideal.

I've checked the server settings (port, security etc) plus my password 100 times (yes, really!) and I'm certain they're all accurate but I still get the message "Login to server mail.talktalk.net with username ...............failed.

I use the latest versions of Thunderbird on my computer and Samsung email app on my android phone - or rather I did use them previously with no problems.

Any ideas would be much appreciated if possible please. Thank you

Re: Email problems with third party apps and software

Gondola — Mon, 06 Feb 2023 16:15:22 GMT

Hi Joanne41

Good to know that webmail is working to keep you in touch.

As a last resort, TalkTalk are removing IMAP / POP3 access for mailboxes that are still being accessed using insecure email settings. You'll not be able to get any email client to authenticate a connection until full access is restored.

So we just need to get full access restored and, in the meantime, make sure you have the ability to use secure mail settings on all the mail collection services and devices you use to connect to any TalkTalk mailbox you have. I'll request full access be restored and that'll happen this week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing full access and the MyAccount account number

Check and Save changes

Select here: Update your profile

What's the model of Samsung Android 'phone and Android operating system. I'll advise on compatibility. Some earlier versions of Samsung mail app weren't good at supporting secure mail. The Gmail and BlueMail apps are both good alternatives if there are issues.

Settings for Thunderbird are given below.

On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.

User Name is the full email address and Password is the email password.

Start Thunderbird
Select the Thunderbird triple line menu top right
Select Account Settings from the menu
Select Server Settings under the email account name in the left side panel
Use the entries as shown in the table
Look down the left side panel to Outgoing Server SMTP
Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.

Thunderbird email client settings for all TalkTalk Mail domains including talktalk and tiscali and their sister email addresses are:

Account Type	IMAP secure Email Account
User Name	Full email address
Password	Email password
Incoming mail server (IMAP)	mail.talktalk.net
Incoming Port	993
Incoming Connection Security	SSL/TLS
Authentication Method	Normal Password
Outgoing server (SMTP)	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
Authentication Method	Normal Password

If still in trouble take screenshots, image edit to obscure the first part of your email address and upload here using the camera icon above this Reply area.

NB You'll not get Thunderbird to authenticate until IMAP access is restored by TalkTalk.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Re: Email problems with third party apps and software

Ady-TalkTalk — Tue, 07 Feb 2023 12:53:29 GMT

Hi Joanne41, I've added your email address to the list to be returned to normal function.

Ady

Re: Email problems with third party apps and software

Joanne41 — Tue, 07 Feb 2023 13:44:13 GMT

Thanks a lot Ady, much appreciated. Will l know when it starts functioning again or do l have to keep trying to log in?

Thanks again

Re: Email problems with third party apps and software

Ady-TalkTalk — Tue, 07 Feb 2023 13:59:32 GMT

It's been done.

Ady

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