topic Non arrival of emails in Email

Emails not arriving from noreply@one.network

paja32 — Mon, 06 Feb 2023 04:38:42 GMT

everyday they arrive 6 a day 7 days a week only 4 came wed. 1/2 none came thurs or today friday 2nd and 3rd Feb in email contact ok with the senders offices they confirm the sending logs showed all 6 sent at 0402 hrs tuesday all this happened in mid 2022 after a very long investigation by talktalk tech dept and changing/resetting the filters all got going again and its first time problems with this sender has occurred for around 6/7 months no other senders emails are not getting through and other than these 6 I am receiving all other emails as normal and system is working perfectly Dont come back saying check your setting as they are all fine only noreply@one.network is involved FURTHER INFO none arrived at all also on saturday, sunday or today monday 6/2/23 so now we have gone from 6/7 months with perfect arrivals to ZERO for 5 days running

Re: Emails not arriving from noreply@one.network

paja32 — Tue, 07 Feb 2023 10:57:10 GMT

Further to my posting on friday 3/2/23 (am) just had email confirming from one.network that the sending logs confirm that all 6 emails (daily) have been sent since thursday (thats 5 days running)

and still none are arriving WHY DO EMAILS ARRIVE FROM support@one.network(giving me the information) BUT DO NOT ARRIVE FROM noreply@one.network that are sent everyday 7 days a week) STILL NONE ARRIVING NOTHING RECEIVED TODAY TUESDAY 7/2/23 ORIGINAL POSTING WAS AM FRIDAY 3/2/23 AND NOT A SINGLE BIT OF INFO OR HELP NOW IN EXCESS OF 48 HOURS please give this some attention I need these emails to arrive sender has confirmed all logs every day showing they were sent daily soon after 0400 hours thank you ADY dealt with this problem back in mid 2022 same sender link this to my original sending please

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Tue, 07 Feb 2023 14:13:19 GMT

Hi Paja32, I've run the scan and it appears we're blocking the sending IP. I'm waiting for further information to come through.

Ady

Non arrival of emails

paja32 — Tue, 07 Feb 2023 14:17:23 GMT

ADY will you take a look at my Friday am posting 3/2/23 nobody has done anything about it and by time mail team get it a week will be up before it's sorted. Thanks

Re: Emails not arriving from noreply@one.network

paja32 — Thu, 09 Feb 2023 06:34:49 GMT

Hi ADY thanks for the info about the blocking can you chase up the further info you are waiting for as they are still not arriving NONE came on wednesday or today thursday 9/2/23 so thats now 8 continuous days of non delivery of these 6 daily emails which come 7 days a week just after 0400 hours please find out when the unblocking process is going to happen its hard to understand why support@one.network works ok but noreply@one.network keeps failing thanks very much

Re: Emails not arriving from noreply@one.network

paja32 — Fri, 10 Feb 2023 09:31:14 GMT

FIRSTLY FOR OTHER STAFF IS ADY WORKING TODAY PLEASE SEND AN ANSWER

NOW MESSAGE FOR ADY Hi ADY replied to your message yesterday just after 6am had no response can you get back to me today with the answers to further info etc blocking still going on had none of the emails now for 9 continuous days thank you

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Fri, 10 Feb 2023 12:08:15 GMT

At present the email admins are saying they don't think we are blocking that address. I've asked them to check again.

Ady

Re: Emails not arriving from noreply@one.network

paja32 — Fri, 10 Feb 2023 12:42:15 GMT

thanks ADY in your 1st reply you said it appears they are being blocked now admins say they dont think so if that stands where do we go from that senario as 3 times in last 9 days support@one.network has confirmed the sending logs are showing they are being sent just after 0400 hours each day 6 of them 7 days a week look forward to your news hopefully we can get this sorted by early part of next week please keep me informed thank you

Re: Emails not arriving from noreply@one.network

paja32 — Fri, 10 Feb 2023 13:45:44 GMT

ADY further info for you very important this is cast your mind and memoey back to january 2022 when this last happened to same companies emails and address exactly same I have accessed my notifications which are still on line by clicking the bell symbol so if you can access it yourself you will see your reply 28/1/22 when it was last fixed 1 year ago (been perfect all that time until 1st/2nd february this year it states

PROBLEM WAS SOLVED BY "UPDATING MAIL FILTERS" thank you

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Fri, 17 Feb 2023 08:47:04 GMT

I'm still awaiting a reply from the mail admins.

Ady

Re: Emails not arriving from noreply@one.network

paja32 — Tue, 21 Feb 2023 04:39:13 GMT

ADY its now 21 days (3 weeks) of no emails getting through from noreply@one.network out of the 100,s I get this is the only one affected as said previously support@one.network gets through just like all the others exept the no reply one as you know this has happened more than 3 times over the years and has been fixed by updating filters that was your last report back around 28 january 2022 why do email admins not communicate with you I want to send my email of sending logs for over a week and still you cant give me the address why dont they just add the address to safe senders list and sort out this blocking I have lost 126 emails of important roadworks updates thats 6 a day 7 days a week always arriving just after 0400 hours can you be a bit more forceful with them even upgrading this to a higher level its taking too long this time I have been with talktalk for 17 years and this is the worst customer service I have encountered in that time just had another one of the do your email settings emails check by 23/2 I confirm all mine are done and checked again today and are exactly right as requested

Re: Emails not arriving from noreply@one.network

paja32 — Thu, 23 Feb 2023 09:33:44 GMT

ADY I see your sending chasers for the email settings problems thats not affecting me as you already know so how about some super chasing them for me of my 3 week old email problem of just one companies emails suddendly stopping on 2 nd february 22 DAYS AGO now without 132 MISSING EMAILS 6 a day 7 days a week

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Thu, 23 Feb 2023 11:02:02 GMT

Hi paja32, sorry I should have provided an update. I chase every couple of days, but still have no confirmation from the email team. I'm running another check now.

Ady

Re: Emails not arriving from noreply@one.network

paja32 — Sat, 25 Feb 2023 08:55:56 GMT

ADY did not get any update before you left on friday for the weekend off so please get me an update for delivery to me on monday please keep saying to you why dont they either add noreply@one.network to safe senders list(as support@one.network gets delivered every time perfectly) or just update email filters as they did back on 28/1/22 that was your final answer when it last happened PROBLEM SOLVED EMAIL FILTERS UPDATED DELIVERY THEN CAME NEXT DAY AND EVERY DAY UNTIL 2/2/23

Re: Emails not arriving from noreply@one.network

paja32 — Tue, 28 Feb 2023 16:17:12 GMT

ADY tomorrow is 6 days since you apoligised for not updating me why are email admins ignoring all your requests in the whole month of february only once at the beginning of my problem they said we are not blocking(ignoring your scan that suggest they were) and then silence also they have just ignored your request for an email address for sending my evidence to I have now lost 164 emails that have been sent and talktalk will take no responsibilty for them not arriving in my inbox

Re: Emails not arriving from noreply@one.network

paja32 — Thu, 02 Mar 2023 13:38:34 GMT

Ady. A week ago today you said "I am running another check now". Not heard from you in 7 days that's even after you apologised for not getting back to me previously What's going on. Emails still not coming 29 days now 174 never seen

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Thu, 09 Mar 2023 11:18:01 GMT

Yeah unfortunately my workload is keeping me busy and I didn't get back to you after the scan came back clear. Still no word back from my colleagues on the email team.

Ady

Re: Emails not arriving from noreply@one.network

paja32 — Tue, 14 Mar 2023 10:25:03 GMT

Ady problem has been fixed you can now close the case on this matter emails started flowing again on friday and have continued now for 5 continuous days

Re: Emails not arriving from noreply@one.network

Ady-TalkTalk — Tue, 14 Mar 2023 11:54:43 GMT

Are you sure you want to close this? We can hang on a little longer.

Ady

Re: Emails not arriving from noreply@one.network

paja32 — Tue, 14 Mar 2023 13:04:53 GMT

Ady no close it now its all fixed