topic Re: Email on iphone error message no password provided in Email

Email on iphone error message no password provided

sarah1091 — Mon, 30 Jan 2023 13:51:33 GMT

Hi,

I am having the exact same issue.

How am I able to log a support ticket?

thanks

Re: Email on iphone error message no password provided

Gondola — Mon, 30 Jan 2023 13:57:32 GMT

Hi sarah1091

TalkTalk Support will be alerted. It's likely that your mailbox has been limited to webmail only access because there have been connections to the mailbox using insecure settings. It's important that all connections use secure mail settings.

Other than the iPhone (guide added below) are there any other ways you see your emails? Other phone, tablet, notebook, desktop or mail collection service? We need to know device, operating system, email software version etc to be able to advise you fully.

Check you can access the mailbox via webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Re: Email on iphone error message no password provided

Ady-TalkTalk — Wed, 01 Feb 2023 10:00:50 GMT

Hi sarah1091, I've requested that your mailbox be restored to full working order.

Ady

Re: Email on iphone error message no password provided

sarah1091 — Thu, 02 Feb 2023 14:02:26 GMT

Hi Ady,

I am able to email other people today

But I'm afraid today, anyone trying to email my address.

It says ' wasn't found at talktalk.net '

please could you look into it?

many thanks

Re: Email on iphone error message no password provided

Gondola — Thu, 02 Feb 2023 14:15:12 GMT

Hi sarah1091

There's a bit of a delay getting mailboxes back in action so it's probably because the access is not fully restored yet.

However, you ought to see mail messages in the webmail Inbox unless the mailbox has been suspended for security reasons.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Do you get signed in without an error message appearing? Compose and send a message to test-mail@talktalk.net and the message should be seen in the Sent objects folder and an auto-response arrive in and stay in the Inbox.

There are some further checks you can make.

So first you'd check if the email address is still active. Send the email address a mail message and see if you get an immediate bounceback error message saying 'Undeliverable' that means the mailbox isn't active or make a note of the error message and TT error code that should indicate what's happening.

Then enter the email address at Verifalia, an external website that verifies if an email address exists. Enter the email address, complete the reCAPTCHA and select the Validate button. Does the top line response say 'Deliverable' or something else?

Finally, use the Reset password now button in the Help page Changing your email password to see if you get a deleted or no domain error message or if you actually do have password recovery options saved.

Let us know the outcome in each case.

Re: Email on iphone error message no password provided

sarah1091 — Thu, 02 Feb 2023 14:24:09 GMT

Hello Gondola,

I Sent an email to test-mail@talktalk.net there was no auto-response in the inbox.

Here is the return error and TT code

Reported error: 550 5.1.1 NZoapUx3EOzNu Recipient Invalid (TT506)

Please find below my Verifalia response to my talktalk email address.

Classification:

Undeliverable

Status:

Invalid email address, the mailbox for the email address does not exist.

Status code:

MailboxDoesNotExist

Re: Email on iphone error message no password provided

Gondola — Thu, 02 Feb 2023 14:32:46 GMT

OK, the fact that you can sign in to the mailbox via webmail indicates it exists but the TT506 indicates the address does not exist so no mail can be delivered to your mailbox Inbox.

I know that some users had their mailboxes barred for security as well as having IMAP access withdrawn.

So, I'll put my diagnosis to Ady and ask that as well as having IMAP access restored the mailbox barring is removed.

Re: Email on iphone error message no password provided

sarah1091 — Fri, 03 Feb 2023 16:22:52 GMT

Hello,

Do you know roughly when this will be fixed?

Emails are still not working and not being able to be emailed

thank you!

Re: Email on iphone error message no password provided

sarah1091 — Mon, 06 Feb 2023 09:55:37 GMT

This email is still not working

why have you completely blocked the email???

nobody is able to email me

but can log in online

please can this be looked into as a matter of urgency as it has been 1 week with no emails

Re: Email on iphone error message no password provided

Gondola — Mon, 06 Feb 2023 11:44:44 GMT

I've asked for the mailbox barring to be looked at.

Re: Email on iphone error message no password provided

Ady-TalkTalk — Fri, 10 Feb 2023 09:43:06 GMT

You're most welcome.

Ady

Re: Email on iphone error message no password provided

sarah1091 — Fri, 10 Feb 2023 09:48:58 GMT

Sorry not sure what your message is referring to?

The email is still saying, wasn't found at talktalk.net.

I hope this can be resolved.

Re: Email on iphone error message no password provided

Ady-TalkTalk — Fri, 10 Feb 2023 09:53:48 GMT

Hi sarah1091, my colleague has done what I'd asked but there was another issue. I've asked him to clear that too.

Ady