topic Re: Account verification not working in Email

Account verification not working

J13ses — Fri, 10 Feb 2023 20:08:45 GMT

Since 27th January I have not been able to get emails on my Android phone. I am unable to set up a new account, it states Incoming server not verified. I have spoken to Talk Talk on 2 occasions for over an hour and they cannot help me. Please can someone help. I am able to get my emails on my laptop, but not my phone. I have used the correct settings to set up a new account, but it will not accept it

Re: Account verification not working

Gondola — Fri, 10 Feb 2023 21:12:03 GMT

Your mailbox will be limited to webmail only because of continued use of insecure settings. Are you sure you do have the correct settings? The Android email app will not authenticate until TalkTalk Support do restore IMAP access to the mailbox. I can request that for you but the soonest that will happen is next week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and account number

Check and Save changes

Select here: Update your profile

Are you using any other method to access your mailbox other than webmail. Webmail should work.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Let us know what the mobile phone is, what email app you're using and what the email version is. Also any other devices, operating system and email app version. All mail collection services and email apps must use secure settings.

I'll provide the guide to Android device setup below.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on an Android device

Re: Account verification not working

J13ses — Fri, 10 Feb 2023 21:37:40 GMT

Hi, thank you for your reply, if you could request restoring access that would be appreciated. I am using a Samsung A40, presumable the Samsung email app, version 6.1.75.0. I have just tried again using your guide to Android and it says 'Couldn't verify account' IMAP access is not turned on for this account?

Re: Account verification not working

Gondola — Fri, 10 Feb 2023 22:37:49 GMT

The Samsung A40 is capable of secure mail using the email app 6.1.75 but, as previously mentioned, the email app will not authenticate until TalkTalk Support do restore IMAP access to the mailbox. A request for full access is in. TalkTalk Support will respond here next week to let you know that access for the email address in your Community profile Private notes will be restored.

In the meantime, use webmail via an up to date browser to keep in touch.

To clarify, the Samsung email app server settings are:

IMAP Incoming server: mail.talktalk.net

Security type: SSL

Port: 993

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON

If you access mail on your laptop, other than via an Internet browser, then that laptop and email software must support secure mail settings. Webmail is secure by design on an up to date browser. Some older devices and older email software is not capable of secure mail to the required standards. But you've not confirmed to me how you use the laptop to access your mailbox. Remember that any continued use of insecure settings will get the mailbox IMAP access withdrawn which is why the offer is here to check all the ways you connect to the mailbox.

Re: Account verification not working

Ady-TalkTalk — Mon, 13 Feb 2023 06:50:48 GMT

Hi J13ses, I've added your mailbox to today's list of those to be returned to full function.

Ady