topic Re: Wife's email not working via iPhone / mail plus in Email

Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 07:39:43 GMT

This is exactly the same issue I am going thru’ with TalkTalk but I’m not getting anywhere after several telephone calls and chat sessions probably totalling over 12hrs of my valuable time! The only difference is that I already had the mail plus account in place and has been in place for several years now. The problem came to light on or around the 27th Jan after my wife received an email from TalkTalk advising her to ensure she had the correct mail settings. Post this her mail failed to be passed onto her Ipad or IPhone. We ensured her mail settings were the same as mine but the problem still occurs, her Webmail still functions correctly. Like you I have read that I should still be able to have 5 email accounts under ‘Myaccount’ on TalkTalk and be able to logon as I have the mail plus account. No one at TalkTalk is owning this issue, each time I call or they call me (as I have raised a complaint now) I get a different Customer Services agent or a technician so I have to explain the issue and the whole history of my problem to them on each occasion. Problem still ongoing, next call from them due on 14th Feb, not feeling very confident about the outcome!

Re: Wife's email not working via iPhone / mail plus

Gondola — Sat, 11 Feb 2023 07:59:45 GMT

Your wife received the notification that her email address would be limited to webmail only because of continued use of insecure settings. So that's why the iPhone and iPad email doesn't work but webmail via a browser does.

I'll request full access is restored on the basis that you confirm that the secure settings required by TalkTalk are the only ones in use.

TalkTalk Support will respond here next week to restore full access to the affected email mailboxes.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, Former TalkTalk home 'phone number

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the affected email addreses and MailPlus account number

Check and Save changes

Select here: Update your profile

Are you in the UK and are the affected email addresses added to the MailPlus MyAccount My Mailboxes list?

Other than the iPhone and iPad are there any other devices she uses? Any mail collection service, computer, notebook, other 'phone or tablet. All must use secure settings.

Guides below:

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Setting up TalkTalk email on iPad

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 17:50:55 GMT

My reply does not show in the post, what's wrong?

Re: Wife's email not working via iPhone / mail plus

Gondola — Sat, 11 Feb 2023 18:06:03 GMT

I see your reply dated 11-02-2023 published at 05:50. Your other 4 posts were intercepted by the comment spam filtering because there was something 'suspicious' about where you were posting from or what was included in the content. I don't have access to the comment spam filtering to know exactly why your replies were not published.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:07:35 GMT

I am trying to respond to the questions you asked from my original post but I have tried several times and it doesn't get posted.

Re: Wife's email not working via iPhone / mail plus

Gondola — Sat, 11 Feb 2023 18:09:58 GMT

Take it question by question and keep the post as short as possible.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:13:27 GMT

My wife changed her settings in October to conform with the email sent for secure settings.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:14:47 GMT

I have updated my profile which shows the 3 email accounts in my mail plus account.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:15:35 GMT

Yes all 3 email accounts are UK based.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:16:25 GMT

My wife only uses her Ipad and Iphone for TalkTalk mail.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:23:17 GMT

How and where will I be notified when the restore of my wife's account has been completed - KarenJessop..................

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sat, 11 Feb 2023 18:30:09 GMT

Any further info required?

Re: Wife's email not working via iPhone / mail plus

Gondola — Sat, 11 Feb 2023 19:01:02 GMT

TalkTalk Support will respond here next week to restore full access to the affected email mailboxes.

Just to add that if the settings changes were made in October 2022 and the email from TalkTalk about continuing to use insecure settings came in January 2023 and the mailboxes were restricted to webmail only as of 27 January 2023 because of continued use of insecure settings then some device or mail collection service must have had access to the mailboxes using insecure settings.

I cannot see what settings are in place nor what devices are connecting to the mailbox. The offer is here to double check the settings but I'll need to see screenshots of the incoming and outgoing server settings. If you choose to upload from the iPhone or iPad then image edit to obscure the first part of the email address and upload here using the Picture icon above this reply area.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sun, 12 Feb 2023 12:00:06 GMT

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sun, 12 Feb 2023 12:11:18 GMT

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sun, 12 Feb 2023 12:12:09 GMT

I have sent images from the iphone and ipad settings (iphone were the first uploads and ipad second).

Re: Wife's email not working via iPhone / mail plus

Gondola — Sun, 12 Feb 2023 12:31:20 GMT

The incoming server host name was not shown but if that is mail.talktalk.net then the settings are exactly as required for secure access.

If only those two devices, the iPad and iPhone connect to the mailbox as IMAP email accounts, when TalkTalk restore IMAP access next week, your wife will be back in action in the knowledge that her emails are secure. An up to date Internet browser will also provide secure access to the mailbox if there are ever any issues.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sun, 12 Feb 2023 15:02:11 GMT

I can confirm that the incoming mail server host is set to - mail.talktalk.net. Therefore with all the settings correct I cannot understand why it is not working.

Re: Wife's email not working via iPhone / mail plus

Gondola — Sun, 12 Feb 2023 15:17:29 GMT

Not working because TalkTalk have removed IMAP access as a last resort to stop insecure connections. When TalkTalk restore IMAP access next week, your wife will be back in action.

Re: Wife's email not working via iPhone / mail plus

Tud7777 — Sun, 12 Feb 2023 16:38:44 GMT

Thank you for your clear and professional help.