topic Re: Not receiving emails in Outlook in Email

Not receiving emails in Outlook

SueandDave — Sun, 12 Feb 2023 15:17:21 GMT

I have changed my email settings, as per the request from talktalk but, since 27/1/2023 I am unable to receive emails in outlook. I can send them though.

Re: Not receiving emails in Outlook

Gondola — Sun, 12 Feb 2023 15:50:18 GMT

On the basis that you are now using the secure settings for all devices connecting to the mailbox I'll request access is restored.

What version of Outlook are you using?

You should have webmail access in the meantime.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing restoring and the customer account number

Check and Save changes

Select here: Update your profile

Re: Not receiving emails in Outlook

SueandDave — Sun, 12 Feb 2023 17:55:09 GMT

I am accessing email through webmail, I just can't access it through Outlook.

Other posts indicate that Talk Talk will be restoring access to users next week.

Not sure about that though.

Re: Not receiving emails in Outlook

Gondola — Sun, 12 Feb 2023 18:11:03 GMT

Only those TalkTalk customers using secure settings will have full access restored.

What version of Outlook were you using? Asking because some older versions do not support the required security. Only Outlook 2016 or newer are recommended for current and future use.

Re: Not receiving emails in Outlook

Ady-TalkTalk — Mon, 13 Feb 2023 08:15:03 GMT

Hi SueandDave, once you confirm that you've started using the secure settings we can restore your mailbox to full function.

Ady