topic Re: Why can I no longer access my emails on my iPhone since changing the settings? in Email

Why can I no longer access my emails on my iPhone since changing the settings?

JLP2020 — Mon, 13 Feb 2023 12:37:50 GMT

I recently received an email to my iPhone saying that I needed to update my settings on my phone if I wished to continue receiving emails in this way. I updated them as asked and since then I am no longer able to receive them via my phone unless I log in online to my webmail.

I’ve tried numerous times to resolve on the chat helpline and was told that my webmail had been restricted due to the unencrypted settings I was using, but as I had now updated these they would remove the restrictions. This was some weeks ago and I am still in the same position. How can I get this resolved without wasting endless hours getting nowhere? I am just going round in circles.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Gondola — Mon, 13 Feb 2023 12:59:14 GMT

Good to know that webmail is working to keep you in touch.

TalkTalk will have withdrawn IMAP access to the mailbox because of continued use of insecure settings. So that access needs to be restored by TalkTalk before the iPhone will authenticate the connection once more.

Is the iPhone the only email software device used to access your mailbox? No mail collection service, computer, laptop, desktop, tablet or other 'phone? All methods of viewing your email other than webmail via an up to date browser must use secure settings.

If you only use the iPhone and have got secure settings in place as per the guide below then I'll request full access is restored.

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Alternative mobile contact number. Full address with postcode (in the Location box)

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The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

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Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Ady-TalkTalk — Mon, 13 Feb 2023 14:51:43 GMT

Hi JLP2020, I've added your mailbox to the list of those to be restored to full function today.

Ady

Re: Why can I no longer access my emails on my iPhone since changing the settings?

JLP2020 — Fri, 17 Feb 2023 18:44:23 GMT

Thanks for your reply. Can you give me an indication as to how long this process will take, as I am still not able to get my emails to my iPhone.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Gondola — Fri, 17 Feb 2023 18:58:13 GMT

Others are also waiting for access to be restored so I'd say there were staffing issues. The restore to full access has to be done mailbox by mailbox by a team member. Unlikely to be restored over the weekend so I'd check again later on Monday evening.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

JLP2020 — Fri, 03 Mar 2023 18:29:56 GMT

Hi, it is nearly a month since my original query and I still am not able to get access to my emails on my iPhone with the new settings. Are you able to chase up getting the restrictions removed on my email account please?

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Gondola — Fri, 03 Mar 2023 20:03:39 GMT

Given that the restore was requested on 13th your mailbox access should have been back on some time ago.

I've not seen the incoming and outgoing server settings you're using so cannot comment on whether the restore has been done or your device is incompatible or settings need updating.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

JLP2020 — Sat, 04 Mar 2023 17:20:07 GMT

i have an iPhone 13 and all settings were changed to the ones I was advised to use, I have attached photos as confirmation.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Gondola — Sat, 04 Mar 2023 17:29:23 GMT

I cannot fault the iPhone 13 setup. It looks perfectly good.

Can you send mail via the iPhone 13?

Checked that webmail is receiving and sending ok without any error message?

Select here: Sign in to TalkTalk Mail

Enter your email address and password, select Sign in.

Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

Re: Why can I no longer access my emails on my iPhone since changing the settings?

Ady-TalkTalk — Tue, 07 Mar 2023 21:23:54 GMT

The mailbox has full unrestricted function, that shouldn't be affecting your sending and receiving of mail.

Ady