topic Re: Email settings update - password problem (again) in Email

Email settings update - password problem (again)

SusieH3 — Fri, 17 Feb 2023 16:23:28 GMT

Belatedly I have up dated my account settings to allow my iPhone to fetch my talktalk emails again since “the change” but can’t get past the requirement for a password….. like others! I have tried reentering my password in the mail settings, to no avail. If restoration of my account is required, please can this be sorted asap? I didn’t change the settings earlier as I was concerned the original message was a scam! Now I am suffering.

Re: Email settings update - password problem (again)

Gondola — Fri, 17 Feb 2023 16:43:43 GMT

The iPhone will not authenticate an IMAP connection to your mailbox until TalkTalk Support restore IMAP access. I'll request access but that's unlikely to be restored until sometime next week.

What's the model of iPhone and its iOS operating system? If you need confirmation of the secure settings to use then just say.

Until then use webmail to stay in touch.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing access and your customer account number

Check and Save changes

Select here: Update your profile

The iPhone settings guide is below. Is the iPhone the only way you access mail messages other then webmail that is secure by design using an up to date browser? Any mail collection service, desktop, laptop, notebook, tablet, other phone? All devices must use secure settings from now on.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Re: Email settings update - password problem (again)

SusieH3 — Fri, 17 Feb 2023 17:57:33 GMT

Thanks Gondola3 - iPhone 13 Pro, just updated to 16.3.1

Re: Email settings update - password problem (again)

Gondola — Fri, 17 Feb 2023 18:49:07 GMT

The iPhone will support secure mail to the required standard. Just needs you to be ready to set up the secure settings as per the guide when TalkTalk restore full access. That'll be early next week. You'll receive a response from TalkTalk right here.

Re: Email settings update - password problem (again)

Ady-TalkTalk — Mon, 20 Feb 2023 12:58:30 GMT

Hi SusieH3, I've added you to the list of those to be restored to full function.

Ady

Re: Email settings update - password problem (again)

SusieH3 — Mon, 20 Feb 2023 22:00:21 GMT

All sorted, many thanks