topic Re: getting emails on iphone in Email

getting emails on iphone

zantra02 — Fri, 17 Feb 2023 20:22:58 GMT

so I received an email yesterday to my iPhone saying that I needed to update my setting if i wished to continue receiving emails this way, I have updated the setting, but have still lost access to my emails, both on the iPhone and Mozilla Thunderbird. any help would be nice

Matthew

Re: getting emails on iphone

Gondola — Fri, 17 Feb 2023 20:46:04 GMT

Yes, continued use of insecure settings will have resulted in TalkTalk withdrawing IMAP access to your mailbox as a last resort action to stop devices connecting insecurely.

Have you got the correct setup for the iPhone and Thunderbird? If you wish to have confirmation then take screenshots of the incoming server settings and outgoing SMTP server settings, image edit and upload here using the picture icon above this Reply area for the mobile browser or camera icon for the desktop browser. The devices will not authenticate a password until TalkTalk Support do restore full access.

Do you access the mailbox any other way? All mail collection services and other devices must use secure settings or risk triggering a withdrawal of IMAP/POP3 access.

Webmail using an up to date browser is secure by design and should still work to keep you in touch.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. Let us know if you have any issues.

A request will go in to TalkTalk Support to restore access and that'll happen next week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address needing access and your customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on iPhone

Re: getting emails on iphone

zantra02 — Fri, 17 Feb 2023 21:03:21 GMT

I don’t have access to my pc to check the thunderbird, but have been using it for the last 8 years with no problems and set up from talktalk’s website as for the iPhone these are the settings used

Re: getting emails on iphone

Gondola — Fri, 17 Feb 2023 21:09:50 GMT

I've removed the first image from the post and moved both to your Hidden images folder for your security.

The iPhone settings are good. My only comment about using an email client for 8 years without trouble doesn't mean it was set up to use TLS 1.2 encryption security. So I hope you do have the secure settings.

Did you update the settings on the iPhone? Now ok but if they were set for IMAP insecure then hopefully that's the cause of the removal of IMAP access.

Re: getting emails on iphone

zantra02 — Fri, 17 Feb 2023 21:18:52 GMT

Yeh I check/updated the iPhone settings after getting the email Thursday

Re: getting emails on iphone

Gondola — Fri, 17 Feb 2023 21:23:33 GMT

Good to know. Don't forget to update your Community profile ready for TalkTalk Support next working week.

Re: getting emails on iphone

Ady-TalkTalk — Mon, 20 Feb 2023 13:00:57 GMT

Hi Matthew, I've added your mailbox to those to be restored to full function.

Ady