topic Re: Cannot setup email in Email

Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 00:45:17 GMT

I'm trying to set up the TalkTalk email on the app on my phone. I get this. Any ideas?

#TalkTalk

Re: Cannot setup email

Gondola — Sat, 18 Feb 2023 00:52:52 GMT

The incoming and outgoing server settings are partly shown but appear to be for a POP3 secure mail connection to your TalkTalk mailbox. The settings and password are not being authenticated because POP3 access has been withdrawn for your mailbox because of continued use of insecure settings.

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

Other than the device shown that has been updated with POP3 secure settings are any other mail collection services and or devices in use that may still be using insecure settings? Device or service / email software version / device operating system would be handy so advice on compatibility for secure mail can be offered. Webmail is secure by design when using an up to date Internet browser and you should be able to sign in to keep in touch over the weekend.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

On the basis that one of your devices can use secure mail I'll request TalkTalk Support restore access and that'll happen next week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 00:59:32 GMT

I'm sorry I don't understand any of that?

I can tell you I've used Webmail tonight if that helps.

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 01:06:26 GMT

I think I've put in details? I'm not used to this forum. I don't know my account number. I only have email with TalkTalk

Re: Cannot setup email

Gondola — Sat, 18 Feb 2023 01:22:44 GMT

Good to know you can use TalkTalk Mail webmail via an Internet browser.

You're obviously not using the recommended incoming and outgoing server settings. I'll put a guide below for Android devices.

I see you've edited the first post and added some more screenshots. One of those shows the outgoing SMTP server with security type SSL and port 465. This is not going to work with TalkTalk Mail.

The first screenshot you posted showed security type TLS and (hopefully) it was with port 587 and Require authentication to send emails switched on.

To clarify:

POP3 Incoming server: mail.talktalk.net

Security type: SSL

Port: 995

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON

Setting up TalkTalk email on an Android device

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 02:01:36 GMT

Tried that and still the same issue. I haven't changed email settings so I don't understand that.

I'm not getting the option to allow POP3 whatever that is?

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 02:17:13 GMT

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 02:17:53 GMT

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 02:18:34 GMT

Re: Cannot setup email

Snoopy5 — Sat, 18 Feb 2023 02:19:50 GMT

I am well and truly confused as to what's wrong. I literally didn't do anything, my email suddenly refused to sign in

Re: Cannot setup email

Gondola — Sat, 18 Feb 2023 10:13:09 GMT

The latest set of screenshots show that you have now correctly put in the required secure settings to your phone ready for TalkTalk to restore POP3 access to your mailbox which will allow the phone to reconnect.

The request to TalkTalk is waiting for them and full access will be back next week.

In the meantime use webmail. TalkTalk Support will respond here next week.

Re: Cannot setup email

Ady-TalkTalk — Mon, 20 Feb 2023 13:33:46 GMT

Hi Snoopy5, I've added your mailbox to the list of those to be restored.

Ady

Re: Cannot setup email

Snoopy5 — Tue, 21 Feb 2023 21:50:04 GMT

Hi Ady,

Thanks for that.

How long will that take please?

Re: Cannot setup email

Ady-TalkTalk — Wed, 22 Feb 2023 13:59:28 GMT

The mailbox should be back to normal later today.

Ady

Re: Cannot setup email

Snoopy5 — Wed, 22 Feb 2023 20:40:54 GMT

It's still not working?

Re: Cannot setup email

Ady-TalkTalk — Thu, 23 Feb 2023 08:13:40 GMT

I've sent a chaser to find out what's causing the delay. They should be done within 48 hours.

Ady

Re: Cannot setup email

Snoopy5 — Thu, 23 Feb 2023 18:46:30 GMT

Working! Thanks Ady!