topic Re: Receiving email on iPhone & Mac in Email

Receiving email on iPhone & Mac

cnps98 — Sat, 18 Feb 2023 09:09:28 GMT

Since 17/2/23 I've been unable to receive emails to my @talktalk.net account via any email client (I usually use iPhone mail or Mac mail), although I can access email via the TalkTalk webmail app. I get the message "Cannot get mail: No password provided for "TalkTalk"". It's exactly the same as this previous post Password not recognised & I've attempted all the steps provided by Gondola. I have two @talktalk.net email accounts & the other one works fine on all the same devices, so I've concluded it's not my devices at fault. The previous post was resolved through a 'fault ticket'. Thank you for your help.

Re: Receiving email on iPhone & Mac

Gondola — Sat, 18 Feb 2023 10:57:41 GMT

Good to know that webmail is working. Use webmail this weekend to keep in touch.

What model iPhone is it and what's the iOS operating system?

What model Mac is it and what's the MacOS operating system?

Are there any other mail collection services in use? Any other devices and email softwares? Desktop, laptop, notebook, tablet, other phone?

TalkTalk will have notified about the continued use of insecure settings and will have removed IMAP/POP3 access from the mailbox as a last resort action to protect your security.

I'll request access is restored so you'll be back in action with secure settings on the iPhone and MAC next week. So long as both are capable of secure settings. Guides given below to Check settings in due course. NB the devices will not authenticate the password until TalkTalk Support do restore full access. A Support team member will reply here to let you know that restoration is authorised.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on a Mac PC using Mac Mail

Setting up TalkTalk email on iPhone

Re: Receiving email on iPhone & Mac

cnps98 — Sat, 18 Feb 2023 11:38:26 GMT

Thank you. In answer to your questions:

What model iPhone is it and what's the iOS operating system? iPhone 6s iOS 15.7.3

What model Mac is it and what's the MacOS operating system?MacBook Pro (Retina, 13-inch, Mid 2014) MacOS 10.14.6 (18G9323)

Are there any other mail collection services in use? iPad Mini 2 iOS 12.5.7. I wonder if this could be the culprit, although it does allow the necessary settings & my other TalkTalk email account still works when I add it. I have previously accessed my TalkTalk email via other email clients like Thunderbird on Windows systems, but haven't used these for at least a year) - could this be causing a problem?

Thanks again

Re: Receiving email on iPhone & Mac

Ady-TalkTalk — Mon, 20 Feb 2023 13:45:34 GMT

Hi cnps98, I've added your mailbox to the list of those to be restored to full function.

Ady

Re: Receiving email on iPhone & Mac

cnps98 — Mon, 20 Feb 2023 17:17:45 GMT

Thank you. Once my mailbox has been restored should I be able to access my TalkTalk emails on the 3 devices/OS listed or are any of them obsolete?

Re: Receiving email on iPhone & Mac

Gondola — Mon, 20 Feb 2023 17:39:08 GMT

Just to say that the 3 devices are all capable of secure mail.

Re: Receiving email on iPhone & Mac

cnps98 — Thu, 23 Feb 2023 09:14:05 GMT

Thank you.

Could you chase up the restoration, as I still can't login other than through webmail?

Many thanks

Re: Receiving email on iPhone & Mac

Ady-TalkTalk — Mon, 06 Mar 2023 08:46:35 GMT

Hi cnps98, are you still having problems with your mailboxes?

Ady