no password provided

Billy06 — Sat, 18 Feb 2023 12:16:11 GMT

Can not get email on iPhone and pc since I have updated the settings send from TalkTalk any one help

Re: no password provided

Gondola — Mon, 20 Feb 2023 13:30:28 GMT

Hi Billy06

Did your email address receive the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software"?

You'll still be able to use webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

What model iPhone is it and what's the iOS operating system software?

What model PC is it and what's the operating system?

Asking because we'd like to check that both devices are capable of secure mail.

Are these the only two ways you view your mail messages other than webmail via an Internet browser?

If we can make sure you have the secure settings to use then I can request TalkTalk Support to restore full access.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

topic no password provided in Email

no password provided

Re: no password provided