topic Re: Problem with accessing emails on iPhone in Email

Problem with accessing emails on iPhone

Trinny5 — Sat, 18 Feb 2023 11:58:22 GMT

Since 17/02/23 (early evening) I've been unable to receive emails to my iPhone 8 plus and my iPad. I get the error message 'password not recognised'. I can still send emails on my devices, but not receive.

I can access email via the TalkTalk webmail app.

I corrcted my settings on the 16/02/23 ahead of the warning for the 17/02/23.

The previous post was resolved through a 'fault ticket'. Thank you for your help

Re: Problem with accessing emails on iPhone

Gondola — Sat, 18 Feb 2023 12:45:37 GMT

Good to know that webmail is working. Webmail is secure by design using an up to date Internet browser.

The continued use of insecure settings in email software / email apps has resulted in your mailbox being restricted to webmail only access. If you are now using secure settings and devices then those devices will not authenticate the password or connection (password not recognised) until TalkTalk restore full access.

Please confirm the operating systems on the iPhone and iPad so we can check compatibility for secure mail. And tell us if you use any other methods/devices/software to access your mailbox.

Take screenshots of incoming and outgoing server settings, image edit to obscure the first part of the email address, upload here using the picture icon above this reply area. I'll check for you.

Re: Problem with accessing emails on iPhone

Trinny5 — Sat, 18 Feb 2023 13:58:50 GMT

Hi Gondola,

Thank you for your speedy response. Details as follows (all asper information provided by talktalk):

iPhone using iOS 16.3.1

iPad using iPadOS 16.3.1

Settings:

IMAP account

Incoming mail server:

Host Name mail.talktalk.net

Use SSL - green selected

Server Port 993

Outgoing mail:

Host Name smtp.talktalk.net

Use SSL - green selected

Server Port 587

Many thanks

Trinny5

Re: Problem with accessing emails on iPhone

Gondola — Sat, 18 Feb 2023 14:05:56 GMT

That's nicely secure.

A request is in for TalkTalk Support to restore full access and their response will be right here and access will come back next week. The i-devices will not authenticate a connection until access is restored but as you've already set them up with the correct settings they'll automatically reconnect.

Until next week, use webmail to stay in touch.

Re: Problem with accessing emails on iPhone

Trinny5 — Sat, 18 Feb 2023 14:26:17 GMT

You are a star!

Now I can enjoy my weekend😁

Re: Problem with accessing emails on iPhone

Ady-TalkTalk — Mon, 20 Feb 2023 14:09:58 GMT

Hi Trinny5, I've added your mailbox to those waiting to be restored to full service.

Ady