Tiscali Email

Kelsier — Sat, 18 Feb 2023 14:09:17 GMT

Hi,

After receiving a message advising me to update the settings on my tiscali account I am unable to access my messages through Outlook or my Samsung phone. I've checked the settings are correct but it appears there is an issue with my password. The password is correct as I have used it to access the talktalk browser for my messages.

Any help would be appreciated!

Re: Tiscali Email

Gondola — Sat, 18 Feb 2023 14:41:51 GMT

If you received the mail message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software". that means TalkTalk have limited your mailbox to webmail only access because of continued use of insecure settings.

The password will be ok and allow you to access webmail. But the password will not be authenticated via email software until TalkTalk restore full access for you after we've confirmed that you do have secure settings in place ready for next week

Outlook may not be able to support secure settings and older Samsung email apps wouldn't connect to secure servers. So we need to help you use the right devices, the right software and to use only secure settings for the incoming and outgoing servers and associated password authentication.

Tell us what devices you use for email, what their operating systems are and what email software is in use and its version.

What is the operating system running Outlook and what version of Outlook?

What Samsung model phone and what Android Operating System and Email software version (Gmail / Samsung / Other)?

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on a Windows PC

Setting up TalkTalk email on an Android device

Re: Tiscali Email

Ady-TalkTalk — Mon, 20 Feb 2023 14:12:41 GMT

Hi Kelsier, I've added your mailbox to the list to be restored to full service.

Ady

Re: Tiscali Email

Kelsier — Tue, 21 Feb 2023 18:41:25 GMT

Thanks Ady

Re: Tiscali Email

Ady-TalkTalk — Wed, 22 Feb 2023 13:52:42 GMT

You're very welcome.

Ady

Re: Tiscali Email

Kelsier — Thu, 23 Feb 2023 17:45:06 GMT

Thanks both for your help, I appear to be up and running in outlook and on my phone 👍

Re: Tiscali Email

Gondola — Thu, 23 Feb 2023 18:07:59 GMT

Perfect news.

We do appreciate your time in letting us know. Thank you.

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