dslpipex problem

computerman — Sat, 18 Feb 2023 16:01:39 GMT

my wife has dsl.pipex account which works well i also have one but for about 2 weeks can send emails but not receive any. Put on her account my email address in both places and my password. still cannot receive email.

Using w10 created new email, can stilll send but not receive any. settings mail.talktalk.net, smtp.talktalk.net outgoing 587 in 995 both ssl

Re: dslpipex problem

Gondola — Sat, 18 Feb 2023 16:12:18 GMT

Have you checked webmail to make sure mail is being delivered to the Inbox and there are no Filter rules diverting your incoming mail messages?

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Check the Inbox first and then check Spam and Trash folders for mail messages that may have been diverted from the Inbox. Bear in mind the spam and trash folders normally contain mail not older than 30 days.

Compose and self-send the same mailbox a mail message. Check that the message sends without error, is copied into the Sent objects folder and arrives and stays in the Inbox.

Mail not reaching the Inbox could mean there's a Filter rule, including an Auto forward which is a special filter rule, that's diverting, discarding or blocking mail.

To check, select the Main Settings menu icon  triple line icon top right on the blue header
(Mobile browser? use the desktop version)
Select Settings from the top of the menu
Select the inward facing arrowhead by Mail (or Email) in the left side panel
Select Filter Rules
If there's no rule defined, that's perfect
To delete a Filter rule including any Auto forward
select the Dustbin icon  to the right of the rule
The icon background will turn red 
To confirm you really want to delete this Filter rule
Select the blue Delete button

Let us know of any error message, or if mail did not arrive in the Inbox or disappeared from the Inbox. Collecting mail messages with a POP3 mail account or mail collection service, like Gmail, may be deleting messages from the online Inbox.

Re: dslpipex problem

Ady-TalkTalk — Mon, 20 Feb 2023 14:27:36 GMT

Hi computerman, if you're still needing help after Gondola's guidance then please add the affected email address to private notes in your community profile and post back.

Ady

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