topic Re: Unable to receive emails in Outlook after 17 February in Email

Unable to receive emails in Outlook after 17 February

BobJackson — Sat, 18 Feb 2023 17:31:25 GMT

I have 3 email addresses on Microsoft 365 Outlook Windows 11

On one of these (account VS) I changed the settings prior to 17 February and this has continued to work. For settings see first two screenshots

On the other two I didn't make the changes, thinking that I could make them afterwards

When I try to put in the same settings I've used for VS, I get a message "Something went wrong"

Any suggestions please?

Re: Unable to receive emails in Outlook after 17 February

BobJackson — Sat, 18 Feb 2023 17:35:33 GMT

Sorry, forgot to say, I can still send messages from all three email accounts, it's just that 2 accounts won't receive messages

Re: Unable to receive emails in Outlook after 17 February

BobJackson — Sat, 18 Feb 2023 17:36:41 GMT

... and Webmail still works

Re: Unable to receive emails in Outlook after 17 February

Gondola — Sat, 18 Feb 2023 17:51:33 GMT

Were you sent the notification emails giving the 17 February date for webmail only access to both of the current 'non-working' email accounts? All 3 mail accounts got the message to stop using insecure settings but you only changed one to secure settings?

Can you access all 3 via webmail?

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in. You'll need to sign out of the first to sign in for the second and so on. This is just to make sure you know the individual passwords and that webmail is still working for both send and receive.

Outlook 365 supports secure mail andto update go via the Advanced setup settings of an email profile, as in this example for Windows 10 or 11.

Select the Windows icon bottom left
Select the Settings cog icon
Select Accounts
Select Email & Accounts and for a first time setup select Add Account and enter the settings in the table
Or select the email account
Select Change account or double click on the email account

At that point on your device you ought to see the Outlook setup to enter the TalkTalk Mail server settings: NB All talktalk domains use the exact same secure settings.

Supported Outlook 365 settings are:

Account Type	POP3 secure
Username	Full TalkTalk email address
Password	TalkTalk email password
Incoming mail server	mail.talktalk.net
Incoming Port (POP3)	995
Incoming Connection Security	SSL/TLS
Outgoing mail server	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
My Outgoing Server Requires Authentication	Yes
Authentication Method	Normal Password (Not SPA)

However, the account will not authenticate a connection until TalkTalk restore full access.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Re: Unable to receive emails in Outlook after 17 February

BobJackson — Sat, 18 Feb 2023 18:01:19 GMT

Many thanks for your speedy reply "Gondola"

Yes I received the 17 February notifications to the 2 accounts that I can no longer access

I changed the other one back in September last year.

I can access all 3 accounts via Webmail

My settings on the 2 failing accounts match the one that is working and match your table of settings.

Are you saying that Talktalk Support should now be able to reset access? Do they need to know the two failing addresses?

Re: Unable to receive emails in Outlook after 17 February

Gondola — Sat, 18 Feb 2023 18:11:31 GMT

Yes please, put the two addresses that need access restored into your Community Profile Personal Information Private Notes box and save changes.

I'll put a request in to the TalkTalk workflow and TalkTalk Support will respond here next week.

Re: Unable to receive emails in Outlook after 17 February

BobJackson — Sun, 19 Feb 2023 17:43:23 GMT

I have now put the two addresses that need access restored into my Community Profile Personal Information Private Notes box. Thank you

Re: Unable to receive emails in Outlook after 17 February

Ady-TalkTalk — Mon, 20 Feb 2023 15:22:28 GMT

Hi BobJackson, I've added your mailbox to the list of those to be restored to full access.

Ady

Re: Unable to receive emails in Outlook after 17 February

Brigi — Mon, 10 Apr 2023 19:04:58 GMT

Hi Gondola

I am having the same issues as Bob adding an email to Outlook. Wemail works.

Please can you add me email address to the list.

Thanks

Brigi

Re: Unable to receive emails in Outlook after 17 February

Ady-TalkTalk — Wed, 12 Apr 2023 13:17:50 GMT

Hi Brigi, can you confirm that you're now using the secure settings in a TLS1.2 compatible mail client?

Ady