topic Re: Account verification not working in Email

Account verification not working

phillida — Sat, 18 Feb 2023 13:17:54 GMT

Hi Ady,

I am having the same problem. Since 27th January I have not been able to get emails on my Android tablet. I am unable to set up a new account, it states the username or password is incorrect or POP3/IMAP access isn't turned on for this account. Check your email account settings on the web, then try again. I can log onto webmail. Please could you check to see if my account has full function.

Re: Account verification not working

Gondola — Sat, 18 Feb 2023 13:27:29 GMT

Looks like your email mailbox has been limited to webmail only access because of continued use of insecure settings. Have you received a notification from TalkTalk about updating the server settings?

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

What model of Android tablet is it and what is the operating system and email software in use? Asking so a check can be made of compatibility. And are you using any other devices or methods to connect to the mailbox? All, other than webmail that is secure by design using an up to date browser, must use secure settings.

If secure settings are in place I can request TalkTalk restore full access and that'll happen next week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

In the meantime use webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on an Android device

Re: Account verification not working

phillida — Sat, 18 Feb 2023 18:11:36 GMT

Hi,

Thanks for your message. The model of tablet is Samsung Galaxy Tab A (2016) SM-T580. Android Version is 8.1.0 and it is Samsung Email. No other devices are accessing the email. I have not received any messages about updating server settings.

Re: Account verification not working

Gondola — Sat, 18 Feb 2023 18:24:43 GMT

The device is capable of supporting secure mail.

Follow the guide to check the settings on your device. Is the incoming server port number set to 110 or 143? If so it's not set for secure mail.

Re: Account verification not working

phillida — Sat, 18 Feb 2023 20:12:09 GMT

No it is not set to either of those port numbers. I tried following the settings but it came up with the same error message. Please can you request TalkTalk restore full access as soon as possible. Thanks for your assistance.

Re: Account verification not working

Gondola — Sat, 18 Feb 2023 23:30:00 GMT

What incoming port setting are you hoping to use?

Re: Account verification not working

phillida — Wed, 22 Feb 2023 08:49:22 GMT

I don't mind what settings I use. I would just like the email working. I have tried IMAP, IMAP server mail.talktalk.net, SSL, port 993, SMTP server smtp.talktalk.net, TLS, port 587. Please could you get full access restored as soon as possible

Re: Account verification not working

phillida — Wed, 22 Feb 2023 08:50:02 GMT

Re: Account verification not working

Ady-TalkTalk — Tue, 28 Feb 2023 10:49:32 GMT

Hi Phillida, I've added your mailbox to those to be restored to normal function. Please allow 48 hours for the change to complete.

Ady

Re: Account verification not working

Gondola — Tue, 28 Feb 2023 10:52:54 GMT

To clarify, the Samsung email app server settings are:

IMAP Incoming server: mail.talktalk.net

Security type: SSL

Port: 993

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON