topic Re: Pipex email account has been disabled in Email

Pipex email account has been disabled

RockandRoll — Sat, 18 Feb 2023 16:14:28 GMT

Hi, my pipex email account appears to have been disabled.

I get the error; "Login to server mail.talktalk.net with username <removed>@dsl.pipex.com failed".

I have been using Thunderbird to access my email for months and had no issues. I forgot that my gmail pop account is also accessing emails. I received an email a few days ago saying;

"Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software."

I think the issue was caused by gmail linking to my pipex email using pop. This has now been removed. Can an admin please reset my pipex account. All my details are in my profile. Many thanks.

PS: Webmail for the account is working fine.

Re: Pipex email account has been disabled

Gondola — Sat, 18 Feb 2023 17:20:57 GMT

Good to know that webmail is working for you. Use that until TalkTalk restore full access next week. I'll request full access on the basis that all your devices / mail collection services use secure mail connections.

Are you sure the only insecure connection was the Gmail mail collection using insecure POP3 mail collection via port 110?

Is Thunderbird the only email software in use? And you've checked that the incoming port is not 110 or 143?

Is the dsl.pipex email address in your Community Profile Private Notes ready for TalkTalk to pick up?

Re: Pipex email account has been disabled

RockandRoll — Sun, 19 Feb 2023 11:28:30 GMT

Many thanks for getting back to me Gondola.

Yea I only use gmail and Thunderbird to access pipex.

My Thunderbird settings are Imap - mail.talktalk.net-port 993-SSL/TLS smtp.talktalk.net-port 587-STARTTLS

Yea I've got my details in the profile.

Need to find out now if it's possible to link Gmail to the pipex account ?

Thanks again

Re: Pipex email account has been disabled

Gondola — Sun, 19 Feb 2023 11:49:28 GMT

Yes, you'll be able to set up a Gmail mail collection via the Gmail Settings, Accounts and Import tab.

Settings - See all settings
Accounts and Import
Check email from other accounts - Add an email Account
In the pop up window enter the TalkTalk email address - Next
Select Import emails from my other account (POP3) - Next
Username: Full email address
Password: Email password
POP Server: mail.talktalk.net
Port: 995
Tick - Leave a copy of retrieved message on the server
Tick - Always use a secure connection (SSL) when retrieving mail
Select Add Account

Mail collection is only from the TalkTalk Mail mailbox Inbox using POP3 secure protocol
You need to leave a copy on the server so the Thunderbird IMAP email account will see that message
The Gmail mail collection will not authenticate until TalkTalk restore IMAP / POP3 access

Re: Pipex email account has been disabled

RockandRoll — Sun, 19 Feb 2023 12:24:38 GMT

Many thanks again Gondola for providing these full setup details for secure linking to my pipex email from within my gmail account.

Re: Pipex email account has been disabled

Ady-TalkTalk — Mon, 20 Feb 2023 14:59:32 GMT

Hi RockandRoll, I've added you to the list of those to be restored to full service.

Ady