topic Unable to change email security settings on IOS in Email

Unable to change email security settings on IOS

Longdog — Sun, 19 Feb 2023 13:57:08 GMT

I am trying to update my email security settings in the mail account settings on both my iPad and iPhone but after trying to verify the information it keeps returning ‘No password provided for “Talktalk” please go to Mail Account Settings and enter a password’.

I am able to access the emails still via the web browser, but would like to connect them to the Mail app on my devices again, has anyone been able to solve this?

Re: Unable to change email security settings on IOS

Gondola — Sun, 19 Feb 2023 14:05:05 GMT

Hi Longdog

You'll be able to stay in touch using TalkTalk Mail webmail via an up to date Internet browser so good to know that webmail is working.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

The continued use of insecure settings in email software / email apps has resulted in your mailbox being restricted to webmail only access.

Did you get the message from TalkTalk advising "Our records show that you are still accessing your email using unencrypted email settings, because of this, from 17th February you will no longer be able to receive or send emails via this email app or software".

If you are now using secure settings and devices then those devices will not authenticate the password or connection (password not recognised) until TalkTalk restore full access.

Please confirm the operating systems on the iPhone and iPad so we can check compatibility for secure mail. And tell us if you use any other methods/devices/software to access your mailbox.

Take screenshots of incoming and outgoing server settings, image edit to obscure the first part of the email address, upload here using the picture icon above this reply area. I'll check for you.

Re: Unable to change email security settings on IOS

Longdog — Sun, 19 Feb 2023 14:33:30 GMT

I’m currently using iOS 16.2 on my iPhone and iOS 16.3 on iPad, these are the only devices that I use to access emails.

I’ve screenshot the settings as requested

Re: Unable to change email security settings on IOS

Gondola — Sun, 19 Feb 2023 14:42:10 GMT

Both devices support secure mail and all settings are good. I'll request TalkTalk restore full access and that'll happen next week with a response from TalkTalk Support right here.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

Re: Unable to change email security settings on IOS

Longdog — Sun, 19 Feb 2023 14:43:52 GMT

Thank you for your help, look forward to hearing from TalkTalk support

Re: Unable to change email security settings on IOS

Ady-TalkTalk — Mon, 20 Feb 2023 15:02:17 GMT

Hi Longdog, I've added your mailbox to the list of those to be restored.

Ady