topic Re: My Pipex email on both Windows and Android has stopped working in Email

My Pipex email on both Windows and Android has stopped working

David4468 — Sun, 19 Feb 2023 13:17:05 GMT

I've lost my email connection for PIPEX email on both Windows 10(Thunderbird client) and Android (TypeApp Client). I was using IMAP and imap.dsl.pipex.com as the server on port 993 but despite setting it to SSL/TLS it says cannot authenticate. My email account does work via webmail.

Can anyone advise on the correct Pipex settings required, and if my account needs unlocking?

thanks.

Re: My Pipex email on both Windows and Android has stopped working

Gondola — Sun, 19 Feb 2023 13:58:08 GMT

Good to know that webmail is working. Webmail is secure by design using an up to date Internet browser.

The continued use of insecure and out of date legacy settings in email software / email apps has resulted in your mailbox being restricted to webmail only access. If you are now ready to use secure settings and devices then those devices will not authenticate the password or connection (password not recognised) until TalkTalk restore full access. But I can see you're still on the long out of date pipex host server names.

What's the Android OS version? Asking to make sure it's capable of secure mail.

Settings for Thunderbird are given below.

On updating the Thunderbird email software Server Settings (incoming mail) and outgoing SMTP server settings, for any active mailbox that does have IMAP / POP3 access, you'll possibly be asked to accept a new certificate (yes, accept) and to enter the email password when using Thunderbird to read or write emails so have the current password ready (when you've set a new password). Tick to remember or save the password before entering it. Each email address needs to have it's own settings and its own outgoing SMTP server because outgoing authentication requires the email account User Name and Password.

User Name is the full email address and Password is the email password.

Start Thunderbird
Select the Thunderbird triple line menu top right
Select Account Settings from the menu
Select Server Settings under the email account name in the left side panel
Use the entries as shown in the table
Look down the left side panel to Outgoing Server SMTP
Select Edit to update the Outgoing server settings as per the lower entries in the table below - remember to select the correct Outgoing Server for the correct email account.

Thunderbird email client settings for all TalkTalk Mail domains including talktalk, tiscali and their sister pipex email addresses are:

Account Type	IMAP secure Email Account
User Name	Full email address
Password	Email password
Incoming mail server (IMAP)	mail.talktalk.net
Incoming Port	993
Incoming Connection Security	SSL/TLS
Authentication Method	Normal Password
Outgoing server (SMTP)	smtp.talktalk.net
Outgoing Port	587
Outgoing Connection Security	STARTTLS
Authentication Method	Normal Password

If still in trouble take screenshots, image edit to obscure the first part of your email address and upload here using the camera icon above this Reply area.

Let me know when Thunderbird is back in action for secure email both incoming and outgoing. However, if you happen to have a POP3 account then the only difference to the above table is the incoming server port that's 995 for POP3 secure mail.

After you've changed the settings have another go. NB this is for the email accounts that have not had IMAP / POP3 access withdrawn as yet.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Sun, 19 Feb 2023 15:17:46 GMT

Thanks for the quick and comprehensive reply. I've tried those settings but no luck. Screenshots are attached.

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Sun, 19 Feb 2023 15:19:17 GMT

Opps, the IMAP settings are...

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Sun, 19 Feb 2023 15:20:58 GMT

Re: My Pipex email on both Windows and Android has stopped working

Gondola — Sun, 19 Feb 2023 15:31:36 GMT

NB Thunderbird will not authenticate the connection until TalkTalk restore IMAP access.

The incoming and outgoing server settings on Thunderbird are perfect and ready for TalkTalk to restore IMAP access. I've requested that for you. TalkTalk Support will respond right here next week.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and customer account number

Check and Save changes

Select here: Update your profile

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Sun, 19 Feb 2023 15:39:38 GMT

That's brilliant, thanks for such clear and straightforward help, very much appreciated.

Re: My Pipex email on both Windows and Android has stopped working

Gondola — Mon, 20 Feb 2023 02:03:38 GMT

Just to add a note about the TypeApp for Android. Very similar setup to the BlueMail app for Android. Both apps will auto detect and set up a secure IMAP email account when a connection to the server is available. *Tested with a talktalk.net account. May need legacy settings updating to those shown below that are for all TalkTalk Consumer domains.

Typeapp email for Android

Select Add Account
Other Email
Enter the Email address and Password
(The full email address is the Username)
Select Automatic (default is Automatic)
The account settings will be auto-detected* and set up automatically as a secure IMAP email account. Those settings are shown below.

To access Settings for an existing account

From the Inbox, tap the horizontal triple open dots (top right)
Settings
Accounts
Select the TalkTalk account
Select Edit Account
Select Incoming/Outgoing Settings

Incoming server settings

IMAP server: mail.talktalk.net
Security: SSL/TLS (check certificate)
Authentication: Plain
Port 993
(If the account is a POP3 secure account the port number is 995)

Outgoing server settings

SMTP server: smtp.talktalk.net
Security: STARTTLS (check certificate)
Port: 587
Tick Require sign-in
Authentication: Automatic

Re: My Pipex email on both Windows and Android has stopped working

Ady-TalkTalk — Tue, 21 Feb 2023 07:15:19 GMT

Hi David4468, please add the affected mail address to private notes in your community profile and post back once you have.

Ady

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Tue, 21 Feb 2023 08:18:43 GMT

Hi Ady, thanks for you post, I've now added the pipex email as you requested.

David.

Re: My Pipex email on both Windows and Android has stopped working

Ady-TalkTalk — Tue, 21 Feb 2023 08:28:18 GMT

Hi David, I've added the mailbox to the list of those to be restored.

Ady

Re: My Pipex email on both Windows and Android has stopped working

David4468 — Thu, 23 Feb 2023 16:09:00 GMT

Many thanks to all who have helped on this, it's now working again with those settings on both Windows and Android,

Re: My Pipex email on both Windows and Android has stopped working

Gondola — Thu, 23 Feb 2023 16:13:27 GMT

Nice one.

We do appreciate your time in letting us know. Thank you.

I particularly like that TypeApp (and BlueMail) automatically set up and work out of the box with TalkTalk Mail's talktalk.net email addresses.