topic Re: Loss of emails in Email

Loss of emails

Phillip8 — Fri, 17 Feb 2023 22:32:05 GMT

I updated my email setting as per your email you sent out concerning this subject. But now I am unable to access my emails on any of my devices. I can only access from web Mail.

Have you any idea what could be wrong and possible solution to fix this

Re: Loss of emails

Gondola — Fri, 17 Feb 2023 22:37:33 GMT

Yes, your mailbox will be limited to webmail only as a last resort action by TalkTalk because of continued use of insecure settings.

Good to know that webmail works as you'll need that to keep in touch over the weekend.

So, please list all the ways you access your mailbox including mail collection services, devices / each model, operating system version, email system and version. Every single one must use secure settings. Some may be incapable of secure mail so we need to be able to advise you which ones to cease using.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the email address and your customer account number

Check and Save changes

Select here: Update your profile

Re: Loss of emails

Phillip8 — Fri, 17 Feb 2023 23:22:42 GMT

Thanks for your reply

I am a Apple user and normally have access to my emails from

2 x iPhones

2 x iPads

1 x MacBook Pro

1 x iMac 27” 5k model

all my devices are running the latest software updates as of this week

All my devices were working perfectly fine yesterday but today I changed the security setting as per Talktalk’s instructions and all were working fine at first but stopped working later on in the evening. The first message I got was telling me that Mail did not have a password, but this was present.

Is this problem something that talktalk has to sort out there end, perhaps a reset or such like

regards

Phillip

Re: Loss of emails

Gondola — Fri, 17 Feb 2023 23:38:12 GMT

Restoring your IMAP connection to the mailbox is down to TalkTalk. Using secure mail settings is entirely your responsibility.

Unfortunately, I cannot tell whether you're telling me your Mac's are both running MacOS Ventura or just the latest MacOS software they're capable of updating to. Similarly whether the other apple devices have the most recent iOS or just the last one they're capable of being updated to.

So, please update the list with the actual MacOS or iOS the devices are running. One device or another connecting to your mailbox must have been using insecure settings.

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on a Mac PC using Mac Mail

Setting up TalkTalk email on iPhone

Setting up TalkTalk email on iPad

Re: Loss of emails

Phillip8 — Sat, 18 Feb 2023 10:22:29 GMT

Thanks for your reply and sorry for not being more detailed

Both my Macs or running MacOS Ventura 13.2.1

Both iPads and iPhones are running IOS 16.3.1

From your reply are you saying that to get IMAP Email access back that it is something that talktalk has to fix there end and is not anything I can fix my end.

If the answer is yes then how do I get talktalk to fix this issue ( who do I contact or speak to )

Regards

Phillip

Re: Loss of emails

Gondola — Sat, 18 Feb 2023 10:41:41 GMT

Perfect. The devices are capable of secure mail and you've made them ready for secure mail and they will therefore authenticate a connection when TalkTalk restore IMAP/POP3 secure access to the mailbox.

I've requested full access is restored and that'll happen next week. TalkTalk Support will respond right here. Until then, over the weekend continue to stay in touch using TalkTalk Mail webmail.

Re: Loss of emails

Phillip8 — Sat, 18 Feb 2023 11:00:21 GMT

Many thanks for your reply regarding my IMAP access, I will wait till next week and see if talktalk restores access and keep you updated with progress

again many thanks for your help

regards

phillip

Re: Loss of emails

Ady-TalkTalk — Mon, 20 Feb 2023 13:42:03 GMT

Hi Phillip, I've added your mailbox to the list of those to be restored.

Ady

Re: Loss of emails

Phillip8 — Mon, 20 Feb 2023 17:18:41 GMT

Hi Andy

thanks for your reply, I have two email addresses linked to my TalkTalk account will both emails get IMAP access restored. Can you give me any time frame as to when this might happen, also will you notify me in some way so I will know it is done.

Ragards

Phillip

Re: Loss of emails

Ady-TalkTalk — Tue, 21 Feb 2023 11:28:55 GMT

Hi Phillip, there's only 1 account in your profile. It should be returned to normal function today.

Ady

Re: Loss of emails

Phillip8 — Wed, 22 Feb 2023 11:34:35 GMT

Hi Ady

Thanks for your reply

Are you able to tell me if my IMAP email access was restored to normal function yesterday as you said might happen.

The reason I ask is I still have no access via IMAP, so if it was restored yesterday then we have another problem somewhere to sort out. Also my question to you about there being 2 email addresses on my account is that I have my own email obscured for customer security and my wife has one obscured for customer security will these both be restored when IMAP access is restored to normal function on my account.

many thanks for your help

Phillip

Re: Loss of emails

Ady-TalkTalk — Wed, 22 Feb 2023 11:07:10 GMT

Hi Phillip, I've sent a chaser as it's not been done yet.

Ady

Re: Loss of emails

Phillip8 — Thu, 23 Feb 2023 09:33:08 GMT

Hi Ady

Sorry to tell you still no emails access, have you any idea when this issue will be fixed.

Many thanks

Phillip

Re: Loss of emails

Ady-TalkTalk — Thu, 23 Feb 2023 09:38:55 GMT

Hi Phillip, I've sent a chaser to the team this morning they're telling me it'll be brought up to date today. Sorry for the delay.

Ady

Re: Loss of emails

Phillip8 — Thu, 23 Feb 2023 14:21:26 GMT

Hi Ady

Some good news in that my email access is back working but my wife’s email is still off line.

I did mention that there are two email addresses linked to my account.

I thought that by what you was telling me is that when restoring my account both emails would be restored, or have they got to be done separately.

If yes can you chase up getting this done too.

regards

Phillip

Re: Loss of emails

Ady-TalkTalk — Fri, 24 Feb 2023 07:59:47 GMT

Hi Phillip, there's only one email address in your community profile. If there's another needs restoring please add it to private notes in your profile and I'll get it done too.

Ady

Re: Loss of emails

Phillip8 — Fri, 24 Feb 2023 09:25:39 GMT

Hi Ady,

Thank you for you reply, I have added the second email account details to the private notes section under the personal information section in my profile page as requested. Sorry if I was not being clear in my previous posts, but I did mention that there were two email addresses linked to my talktalk account. Anyway if you could restore the second email account as soon as possible it it would be very much appreciated.

thanks for your help

Phillip

Re: Loss of emails

Ady-TalkTalk — Fri, 24 Feb 2023 09:39:26 GMT

Hi Phillip, I've added your wife's mailbox to the list.

Ady

Re: Loss of emails

Phillip8 — Fri, 24 Feb 2023 10:46:17 GMT

Hi Ady

Many thanks, that will keep the peace at home

regards

Phillip

Re: Loss of emails

NickCox99 — Fri, 24 Feb 2023 11:42:27 GMT

Hi Ady,

I have the same issue, I've put my email detail in the private section of my profile... any chance you can resolve my three emails please?

Nick