topic Re: Tiscali not working on Android in Email

Tiscali not working on Android

Judilevi — Mon, 13 Feb 2023 14:38:17 GMT

2 days ago my Samsung Email client on Android stopped working for my Tiscali email. My husband's Tiscali email also on Samsung continues to work normally. I have tried changing to recommended settings and also tried my husband's settings which still work although not the recommended ones. I have also changed my password to no avail. Webmail still works normally. What next?

Re: Tiscali not working on Android

Ady-TalkTalk — Mon, 13 Feb 2023 14:55:02 GMT

Hi Judievi, we're blocking all customers not using secure settings. This is being done in blocks so not all are done at once. If you can confirm that you're using all new settings I can request that your account be restored to normal function. Until then you'll be restricted to webmail only.

Ady

Re: Tiscali not working on Android

Gondola — Mon, 13 Feb 2023 14:57:20 GMT

TalkTalk will notify you in advance of TalkTalk Mail being limited to webmail only access if:

You're not a TalkTalk Consumer home broadband customer or MailPlus subscriber
Or the mailbox address is not added to an active customer MyAccount
Any device email software, email app, or mail collection service connects to your mailbox using insecure settings
Secure mail connections to your mailbox must all be made using a minimum of TLS 1.2 encryption security and sign in using the email address and email password
There's continued use of out of date email software, operating system or legacy email settings
We can advise on device and software compatibility and provide customer setup guides

Good to know webmail is working fine.

Please don't copy your husband's device settings if those are not the recommended secure settings. You can advise him to update his settings to avoid his mailbox IMAP access being withdrawn.

What model Samsung is it and what is the email version? Are you accessing the mailbox via other methods other than webmail via an up to date browser? Desktop, laptop, notebook, tablet, other 'phone or mail collection service? All must use secure settings. I'd need device Operating system and email software version to offer compatibility guidance.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add your tiscali email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Setting up TalkTalk email on an Android device

Re: Tiscali not working on Android

Judilevi — Mon, 13 Feb 2023 17:34:22 GMT

Thanks for replies. The phone is Galaxy A21S running Android V12 and the samsung email is version 6.1.75.0

If someone can confirm the recommended server settings I will install them and see if things are restored.

Re: Tiscali not working on Android

Judilevi — Mon, 13 Feb 2023 17:46:41 GMT

I have just tried again to install on Samsung Email using: mail.talktalk.net, 993, SSL and smtp.talktalk.net, 587, TLS

When I try to save the account the message I get is : Couldn't verify account either username / password is incorrect or POP3/IMAP is not turned on for this account.

Re: Tiscali not working on Android

Gondola — Mon, 13 Feb 2023 17:56:24 GMT

Hi Judilevi

The Samsung Galaxy A21 is capable of secure mail using the email app 6.1.75 but, the email app will not authenticate until TalkTalk Support do restore IMAP access to the mailbox. A request for full access is in. TalkTalk Support will respond here to let you know that access for the email address in your Community profile Private notes will be restored. You haven't yet updated your Community profile.

In the meantime, use webmail via an up to date browser to keep in touch.

To clarify, the Samsung email app server settings are:

IMAP Incoming server: mail.talktalk.net

Security type: SSL

Port: 993

SMTP Outgoing server: smtp.talktalk.net

Security type: TLS

Port: 587

Require authentication to send emails: ON

If you access mail, other than via an up to date Internet browser, then all email software must support secure mail settings. Webmail is secure by design on an up to date browser. Some older devices and older email software is not capable of secure mail to the required standards. But you've not confirmed to me if any other devices do connect to your mailbox. Remember that any continued use of insecure settings will get the mailbox IMAP access withdrawn which is why the offer is here to check all the ways you or anyone authorised by you connect to the mailbox.

Re: Tiscali not working on Android

Judilevi — Mon, 13 Feb 2023 17:57:53 GMT

My husband has just changed both his email addresses as advised to the servers above and both his accounts are still working

Re: Tiscali not working on Android

Gondola — Mon, 13 Feb 2023 18:13:56 GMT

Well they would be working because it's your mailbox only in your household that has had IMAP access withdrawn.

TalkTalk are removing access in batches for mailboxes that aren't compliant with secure settings. His mailboxes haven't had IMAP access withdrawn. Hopefully, now that his setup is using secure mail, so long as there are no other devices or services connecting to his mailboxes using insecure settings then he won't experience the issue of the email app not working because IMAP access was withdrawn as a last resort action to stop the use of insecure settings.

TalkTalk will restore access for you. But only when you update your Community profile to include your email address.

Re: Tiscali not working on Android

Gondola — Mon, 13 Feb 2023 19:09:28 GMT

Ady will reply here the next time he's online. Thanks for updating your Community profile.

Re: Tiscali not working on Android

Judilevi — Tue, 14 Feb 2023 17:57:45 GMT

Hello no sign of Ady doing this yet, still can't re-establish my Samsung client account.

Re: Tiscali not working on Android

Gondola — Tue, 14 Feb 2023 18:53:28 GMT

Ady's been signed in to Community but not seen him online today. I therefore expect him to be online tomorrow. That's just an expectation not a promise.

Re: Tiscali not working on Android

Ady-TalkTalk — Wed, 15 Feb 2023 14:06:58 GMT

Hi Judilevi, I've added your mailbox to the list to be restored to full function.

Ady

Re: Tiscali not working on Android

Judilevi — Fri, 17 Feb 2023 18:04:39 GMT

Hi Ady thanks for that. How long does it take? Still unable to use email client despite using following settings:

mail.talktalk.net/SSL/993

smtp.talktalk.net/TLS/587

Also my husband has been using these settings for some days now but yesterday he received a mail saying he would be cut off today!

Judith

Re: Tiscali not working on Android

Gondola — Fri, 17 Feb 2023 18:31:14 GMT

If the IMAP email account on the phone is still not back in action using the secure settings then it's likely not been restored yet. Therefore as there's unlikely to be any change over the weekend expect to have the mailbox restored early next week.

The TalkTalk Mail team inspect the connection logs and then arrange for email notifications to go out but that all takes time to set up. Your husbands mailbox may have been checked prior to him using secure settings.

Re: Tiscali not working on Android

Judilevi — Sat, 18 Feb 2023 09:07:20 GMT

Well now my husband has had his accounts blocked despite using mail.talktalk.net/SLS/993 and smtp.talktalk.net/TLS/587 for nearly a week now. Accounts XXXXXX and XXXXXX . Can we get his accounts scheduled for unblocking as well? This seems a terrible service, first it takes many days to restore my account then his get blocked despite using correct settings.

EDIT: email addresses removed. Please do not display any information like this on the open forum pages. Add to your profile area: settings: Personal Information; Private Notes, at the end of that section. SAVE CHANGES.

Re: Tiscali not working on Android

Gondola — Sat, 18 Feb 2023 10:06:42 GMT

Judilevi wrote:..first it takes many days to restore my account then his get blocked despite using correct settings.

Is your mailbox IMAP access now restored?

At the start of this topic, 5 days ago, your husband was still using insecure settings despite all previous notifications from TalkTalk. And then you copied those insecure settings.

Unfortunately it takes time to schedule these email notifications based on the user's continued use of insecure settings and just as much time to manually restore full access.

It's essential to your security that TalkTalk is removing IMAP access as a last resort action to stop the use of insecure mail. It's not part of normal service it's a personalised service. An expensive service taking time out just for you because your security is worth protecting.

Your husband will be able to use webmail to keep in touch over the weekend.

Re: Tiscali not working on Android

Ady-TalkTalk — Mon, 20 Feb 2023 13:31:32 GMT

Hi Judilevi, I can see that your mailbox hasn't been restored yet. I've sent a chaser for you.

Ady

Re: Tiscali not working on Android

Judilevi — Mon, 20 Feb 2023 16:46:50 GMT

Thanks Ady it is now working.

My husbands 2 accounts are not working however. obscured for customer security

Does he have to start a new trail himself in order to get them fixed? He was already using the correct settings for 5 days before the service was withdrawn.

Re: Tiscali not working on Android

Gondola — Mon, 20 Feb 2023 16:49:19 GMT

Hi @Judilevi

I've obscured your husband's email addresses in this public forum. Best to put them, suitably annotated, in your Community profile, Personal information, Private notes and select Save changes.

Re: Tiscali not working on Android

Judilevi — Mon, 20 Feb 2023 18:03:09 GMT

Thanks I have now done this.

Judith