topic Re: Email access lost in Email

Email access lost

Mjones123 — Mon, 20 Feb 2023 19:14:05 GMT

I understand from the other posts that if I was insecurely accessing my emails previous to 17th Feb then my account has been blocked to these devices. How do I get it unblocked? I have changed my email password and everything is set up properly on my laptop and phone. Thanks in advance!

Re: Email access lost

Gondola — Mon, 20 Feb 2023 21:07:47 GMT

Your account isn't blocked - you have access via webmail.

Select here: Sign in to TalkTalk Mail

Enter your full TalkTalk Mail email address and password, select Sign in.

Devices are blocked because at least one service or device has connected to your mailbox using insecure settings. So, for your devices:

What model laptop, operating system, email software and email version?

What model phone, operating system, email software and email version?

Asking just so we can run a check on compatibility with secure mail.

Is there any other mail collection service connecting to your mailbox, desktop, other laptop, notebook, tablet, other phone? All must use secure settings from now on.

If the two devices are the only methods of connecting to your mailbox, other than webmail that is secure by design, the offer is here to check the incoming and outgoing server settings for you. Which means you'll have confidence that when TalkTalk Support restore access, that I can request for you, that the system won't detect another insecure setting and notify you that there's a permanent withdrawal of device access.

Take screenshots of the server settings, image edit to obscure the first part of your email address and upload here using the camera icon (desktop browser) picture icon (mobile browser) above this Reply area.

Prepare for TalkTalk Support - include in the Community Profile (not in these public posts):

Account holder name, TalkTalk home 'phone number (if not Data Only broadband)

Alternative mobile contact number. Full address with postcode (in the Location box)

Scroll down to Private notes to add the customer email address and account number

Check and Save changes

Select here: Update your profile

The TalkTalk Mail Support Hub is your go to resource for information, guides and Community support for TalkTalk Consumer home broadband and MailPlus subscribers.

Select here:
TalkTalk Mail Support

TalkTalk Mail help

Email settings and device setup guides for TalkTalk Mail

Re: Email access lost

Mjones123 — Mon, 20 Feb 2023 21:50:27 GMT

Thanks, I'm confident I have the right settings, WIndows 10 laptop with Thunderbird and a Samsung S10 using the Samsung email app.

Do I have to do anything else to get Talk Talk to unblock the account?

Re: Email access lost

Gondola — Mon, 20 Feb 2023 22:13:51 GMT

Both devices are capable of secure settings.

You've turned down the offer to check those settings.

I'll request TalkTalk restore full access and TalkTalk Support will respond right here.

Re: Email access lost

Mjones123 — Mon, 20 Feb 2023 22:30:17 GMT

Thanks!😊

Re: Email access lost

Ady-TalkTalk — Tue, 21 Feb 2023 14:55:04 GMT

Hi MJones123, I've added your mailbox to the list to be restored.

Ady

Re: Email access lost

Mjones123 — Fri, 24 Feb 2023 00:46:09 GMT

Thanks but how long does it take! It's been days......

Re: Email access lost

Gondola — Fri, 24 Feb 2023 01:12:04 GMT

Should have been restored to full access yesterday on a 48 hour response time so maybe got delayed and will happen this morning.

Re: Email access lost

Ady-TalkTalk — Fri, 24 Feb 2023 13:23:42 GMT

Hi MJones123, your account has been restored to full service. Please let us know how you get on.

Ady