topic Re: Update TT Mail Settings in Email

Update TT Mail Settings

opticfibre — Tue, 21 Feb 2023 11:47:48 GMT

I am trying to "update my TalkTalk Mail settings" on my mobile Android phone, as per an Important Reminder email I've received from TalkTalk (info@consumer.talktalk.co.uk).

TT "Check Settings" instructions say: Go to your email app and select the Hamburger menu (three stacked lines) then select settings (the cog symbol).

Well, on my LGG6 phone touching on the three bars top left of screen doesn't show settings, and if I touch on the cog wheel top right of the screen, then touch on Settings it shows "basic settings", but no mention of Server Settings?

I don't know how to proceed or find Server Settings, help please . . .

Re: Update TT Mail Settings

opticfibre — Tue, 21 Feb 2023 17:27:49 GMT

Further to my above post on problems finding "Server settings" on my LG G6 phone, I did find more information and Setup instructions for this phone. UNFORTUNATELY, these instructions are WRONG and don't match the LG G6 configuration!

In the LG G6 instructions I refer to para 10. where it says: "Under SECURITY TYPE, choose STARTTLS." Well, there is no such option.

There is one called: TLS (accept all Certificates), which I selected.

I continued following the instructions to para 14. where it says: "Under Sync schedule, choose an option Under Email sync period, choose an option Under Default e-mail size, choose an option" None of these Options are there!

I continued, tapping Next, and I was taken to a new screen entitled "Incoming Server Settings", already completed. Tapping Next it took me back to "Outgoing Server Settings", and then an endless cycle of these two pages every time I selected Next.

So I was unable to get to paras 15. and 16. and presumably am unable to complete my Email Settings as requested.

Please tell me what to do.

Re: Update TT Mail Settings

Ady-TalkTalk — Wed, 22 Feb 2023 11:45:43 GMT

Hi opticfibre, what mail app and version are you using on your phone?

Ady

Re: Update TT Mail Settings

Gondola — Wed, 22 Feb 2023 11:54:51 GMT

LG G6 Email setup for TalkTalk Mail

Select the Settings cog icon on the home screen
Select the General tab
Accounts & Sync
Select ADD ACCOUNT (bottom right)
Select E-mail then Other
Under E-MAIL ADDRESS enter your full TalkTalk email address
Select the Show password box and under PASSWORD enter your TalkTalk email password
Select NEXT (bottom right)
If presented with Select items to sync just Select NEXT (bottom right)
Select IMAP4 account type
Select NEXT (bottom right)

INCOMING SERVER SETTINGS

Under IMAP4 SERVER enter mail.talktalk.net
Select the drop down for SECURITY TYPE and select SSL
Under PORT NUMBER enter 993
Under USERNAME enter your full TalkTalk email address
(PASSWORD and E-MAIL ADDRESS will already be completed)
Select NEXT (bottom right)

OUTGOING SERVER SETTINGS

Under SMTP SERVER enter smtp.talktalk.net
Select the drop down for SECURITY TYPE and select TLS
Under PORT NUMBER enter 587
Switch on SIGN-IN REQUIRED (Green switch to the right)
Under USERNAME enter your full TalkTalk email address
Select the Show password box and under PASSWORD enter your TalkTalk email password
Select NEXT (bottom right) and again until the Setup complete screen shows

Enter a friendly ACCOUNT NAME and YOUR NAME as you wish recipients to see it
Select DONE

Re: Update TT Mail Settings

opticfibre — Wed, 22 Feb 2023 12:26:12 GMT

Hi, thanks for this information, which I have followed precisely. Unfortunately, when i get to your instruction: "Select NEXT (bottom right) and again until the Setup complete screen shows", I never get the SETUP COMPLETE message☹️

I keep getting a "Connecting to server....." screen, then it returns in sequence to Outgoing server settings and then Incoming server settings

but not to Setup complete. What should I do?

Re: Update TT Mail Settings

opticfibre — Wed, 22 Feb 2023 12:32:00 GMT

Hi Ady, I'm sorry, I'm not good with emails, apps and versions. I have two apps on my mobile,

one is "apps.talktalk.co.uk",

and the other is "Gmail".

I have two email addresses, do you need them?

Re: Update TT Mail Settings

Gondola — Wed, 22 Feb 2023 12:35:03 GMT

Your mailbox access has been withdrawn for your mobile because of the previous use of insecure settings. So, the LG G6 email app will not carry out its final authentication until mailbox access is restored.

I'll request Ady restore access for you.

Re: Update TT Mail Settings

Ady-TalkTalk — Thu, 23 Feb 2023 07:20:16 GMT

Hi opticfibre, the mail address in your profile shows as having full access. Is there another email address you are having problems with? If there is please add it to private notes in your community profile.

Ady