topic Re: Loss of emails in Email

Loss of emails

PearlG — Wed, 22 Feb 2023 08:40:48 GMT

I have also recently lost access to my email when I try via Windows Mail or on my Iphone/Ipad. I have checked that I have the correct password and email settings on the respective mail clients but still get the authentication error message.

I can access emails via the Talk Talk webmail but would like to also use other mail clients.

Could I also please be added to the list of those to be restored to full service?

Thank you

Pearl

Re: Loss of emails

Ady-TalkTalk — Wed, 22 Feb 2023 14:06:36 GMT

Hi Pearl, I've added your mailbox to the list to be restored to full function.

Ady

Re: Loss of emails

PearlG — Wed, 22 Feb 2023 14:13:46 GMT

Any idea how long this may take?

Re: Loss of emails

Ady-TalkTalk — Thu, 23 Feb 2023 07:23:24 GMT

We've officially got to tell you 48 hours from when its logged. Often its the same day.

Ady